I am working through the rooms one at a time to freshen them up. Thank you for the feedback on the pillow case. I will follow up with the linen supplier.

Thanks for taking the time to give us a very comprehensive and pretty accurate review. Our objective is to provide accommodation that is clean and in good repair at an affordable price.

Thanks so much, Karen. It is gratifying when people appreciate what we do.

Thank you so much and I'm really happy that you enjoyed your stay. I'll work with the owner to update that bathroom.

Sorry you were disappointed Eileen. We are a budget motel and we try to keep our prices reasonable. So we also have to control costs. The apartments are self-catering. You buy your own food and toiletries. If you stay for seven nights we change the sheets and towels mid-stay. But I always supply new towels on request.

Sorry you were disappointed, Gerald. The timing of the payment is a Wotif thing. I get my payment from them after you check in. Since Covid I have had a no penalty cancellation policy right up until the day of arrival. I inspect the units personally after the cleaners are finished and I try to make sure that there is at least one and one-half rolls of toilet paper in every room. I don't know how I missed your room. My apology.

Thanks, Gary. I've had some floggings lately and it helps me to know that the Oasis can still be pleasant and good value.

Old property - yesNeglected - no, I work hard every day to keep everything clean and in good running order. Sorry about the ripped curtain. I will try to remedy that asap.No aircon - I reckon there is sufficient air-conditioning in every unit to maintain a comfortable environment Sorry you were disappointed. I do the best I can.

I'm really sorry for your bad experience but I assure you I was not aware of the cleaning problems. I try to quality check all of the rooms everyday. In this case I failed to check yours so I did not know about the doona or the wet floor. I am aware of the tiles and I'm trying to get a tiler in to repair them. The temporary cover should have been clean. I did not roll my eyes. I asked you straight if there was anything wrong as I need to know when there are problems and I certainly would have given you a full refund on the spot if you had been honest with me. Anway there is no excuse and all I can do is apologize.

Thanks Brendan. I try to keep up with the broken fly screens but they seem to get broken faster than I can fix them.

Thank you, Peter! We love it when our guests enjoy their stay

Thanks, Marianne. It's been a bit hard to keep up with so many more guests coming but I'm doing my best and it's great to see more travelers!

I only just discovered that the main aircon was not working properly. I apologize that I didn't have another suitable room to offer for that night.

Thanks Greg. I really appreciated it!

Thank you so much for your review. It is what we try to provide - family friendly and value for money.

Thanks Amy!

Thank you Matthew! It's been a tough couple of years but when my guests are happy it makes it worthwhile.