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Super

Here is a revised and improved version of the review: The Hotel Excelsior was a wonderful place to stay during my recent visit. The hotel's central location was incredibly convenient, just a short walk from all the major attractions and transportation hubs. The room was spacious, spotlessly clean, and very comfortable - a true home away from home. The breakfast each morning was excellent, with a wide selection of high-quality, fresh items to choose from. But what really stood out was the exceptional service from the hotel staff. Everyone I interacted with, from the front desk to the housekeeping team, was unfailingly polite, friendly, and eager to assist. Overall, I had a fantastic experience at the Hotel Excelsior and would not hesitate to recommend it to family, friends, or anyone visiting the area. The combination of an ideal location, comfortable accommodations, and top-notch hospitality made it the perfect choice for my trip. I look forward to staying there again on my next visit to the city.

The hotel says customers have to notice them in case of late check-in, so we called the lobby around 20:15 on August 23 and a woman told us (on a dry and quite bothered tone) to send an email, which she simply replied to that it is fine to arrive late because the lobby is open 24/7. Upon our arrival, we got welcomed by a nice man at the lobby. We were glad it was not the same woman. The hotel is well-kept but looks more like a campsite. The room is not very nice for the price point, however we appreciate it was very clean. The lighting is awful though and it was impossible to create a nice atmosphere. Furthermore, the pillows are either way to small (flat like a carpet and small like a A4 paper sheet) or so big and high that you will snap your neck trying to sleep on them. The biggest surprise was the next morning, when the hotel blasted loud music starting from 08:00 non-stop. We could have sung along from our bed if we wanted to. So we went to the breakfast because it was literally impossible to sleep in. Do not expect a quiet start of the day. There are kids screaming and running around everywhere because of the playground located inside the restaurant. It was impossible to find a table away from the noise. The choice of food was poor and the quality was questionable, but one of the staff member was very nice to us. At last, the woman at check-out was very very nice but we felt relieve to finally leave this place. Very expensive for what it is...