In terms of location (Bario Gothic), breakfast facilities, staff friendliness (after a false start), and the cleaning of the rooms a 10!. But........... read on!
Based on the photos on Expedia, we had booked a family room for 2 adults and 2 children. At first we were given a tiny room as if we had ended up in an inn! After complaining we were offered 2 other rooms and we chose one that suited better. The rooms are certainly not at 4 star level! Everything is outdated and does NOT match the pictures on the internet, it looks beautiful there. The mattresses were completely saggy, the base unstable, and kept sliding apart as soon as you turned around in your sleep. While using the room it didn't feel like we were staying in a 4 star hotel. I must say that the rest, such as entrance, restaurant, all common areas were beautifully finished. However, those are not the areas where we stayed as a family after a long day out.
The finish of the bathroom, for example (tiles, sealant, fittings, shower walls) was really bad. The bathroom remained constantly damp after use as there was no extractor fan.
Our advice: renovate the rooms according to current standards and on 4-star level. Don't hire cheap amateurs, hire a professional contractor. Invest in quality furniture, especially the beds, at a true 4-star hotel level. Upgrade everything to the level of the entrance / reception / restaurant, then it will be a very fine place to stay.