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Avis sur Ruskovets Resort & Thermal SPA

4 out of 5
Ruskovets Resort & Thermal SPA
1, Neznaen Voin Str., Dobrinishte, Bansko

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 24 avis sur 33." "
Note des voyageurs de 8 (Bien), d’après 7 avis sur 33." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 33." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 33." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 33." "

8,8/10

Propreté

9,0/10

Personnel et service

9,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 Excellent

Minesh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in Dobrinishte
Best hotel in Dobrinishte - as all the locals we came across reminded us. Comfy, clean, very warm and cosy - gorgeous thermal baths (although gets packed in evenings ), Place was loved by the whole family - couldn’t fault it -
Séjour de 5 nuits en février 2024
Réponse de Ruskovets Resort Team le 19 févr. 2024
Dear guest, Thank you for your positive review! We are delighted you are satisfied with your Ruskovets Resort & Thermal SPA stay! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 Excellent

petre

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property house. Save and easy parking.
Séjour de 2 nuits en février 2024
Réponse de Ruskovets Resort Team le 5 févr. 2024
Dear Guest, Thank you very much for your wonderful review! We would be glad to be your host again in the future! Sincerely,

10/10 Excellent

Seher

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleasent stay. Thank you for everything
Séjour de 4 nuits en janvier 2024
Réponse de Ruskovets Resort Team le 29 janv. 2024
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alles perfekt
perfekter Resort zur Erholung, tolle 3 etagen villa, Parkpöatz vor der Tür, Frühstücksbuffet super. Kinder hatten auch ihren Spass, Thermalpool, jjacoozi, Silberwasser, Kindernereich mit Betreuung, alles super, kommen gerne wieder. Reitmöglichkeit daneben.
Séjour de 3 nuits en octobre 2023
Réponse de Ruskovets Resort Team le 13 nov. 2023
Dear guest, Thank you for your positive review! We are delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guest in the future again, we would love to see you soon! Sincerely,

10/10 Excellent

Markku

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sehr Gut!
Séjour de 4 nuits en mars 2023
Réponse de Ruskovets Resort Team le 27 mars 2023
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 Excellent

Beyhan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Güzel bir deneyimdi
Temizlik, yiyecek ve hizmet olarak hiçbir eksik yoktu. Tek sıkıntı kaldığımız villanın mutfak bölümünden koku geliyordu ve aynı yerde bulunan oturma alanı bölümü ısınmada güçlük çekiyordu. Yanımızda çocuk olmasaydı bu da bir sorun olmazdı. Odaların ısınmasında ise bir sorun yaşamadık gayet sıcaktı. Kayak merkezine de oldukça yakın. Tekrar gitmeye değer.
Séjour de 3 nuits en janvier 2023

8/10 Bien

Nikolas

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel is great , nice rooms, clean, warm. 4th stay here.
Séjour de 3 nuits en mars 2022
Réponse de Rositsa Hadzhieva le 10 mars 2022
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
a very nive place to stay
Séjour de 3 nuits en février 2021
Réponse de Rositsa Hadzhieva le 15 févr. 2021
Thanks for staying with us. We appreciate your feedback

6/10 Satisfaisant

ELISAVETA

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté
Paskova
We rent a villa. Throughout the villa, all the rooms have cobwebs everywhere - stairs, corners, windows
Séjour de 1 nuit en octobre 2020

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en juin 2020

10/10 Excellent

Nikolas

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
Second time there. Check in and check out is easy. Nice breakfast. We went for ski in Bansko, 7-10min by car from gondola. The rooms are big and clean. Breakfast is very good. Spa is nice after a day of skiing. Will stay again next year.
Séjour de 2 nuits en février 2020
Réponse de Viktor Tymchenko, General Manager le 4 mars 2020
Dear Nikolas, Thank you very much for your kind words and positive evaluation! We are glad to know that our guests feel wonderful in Ruskovets Resort. Your great feedback gives us one more reason to strive at catering to our guests the best way we can . Welcome again as our dear guest! Kind regards,

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent and I will definetly come back.
Séjour de 6 nuits en février 2020
Réponse de Ruskovets Resort Team le 24 févr. 2020
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 Excellent

NAIRA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Viktor Tymchenko, General Manager le 23 févr. 2020
Dear Naira, Thank you very much for staying with us and for your nice review! We would be glad to welcoming you again as our guest in the future! Sincerely,

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The views were stunning, the spa facilities were excellent.
Séjour de 3 nuits en février 2020
Réponse de Viktor Tymchenko, General Manager le 7 févr. 2020
Dear Guest, Thank you very much for staying with us and for your nice review! We would be glad to welcoming you again as our guest in the future! Sincerely,

10/10 Excellent

Savas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bansko‘ya kayak yapmaya gittik, sadece 6-7 km uzakta gongolaya. En fazla on dakika sürüyor. Aracınız yoksa da telaşa gerek yok otelin ücretsiz shuttle servisi var. Biz villada kaldık, 2 ayrı oda, bir salon mutfak ve içi ağaç dolu şömine bizi bekliyordu. Villa harikaydı, otel müthiş, kahvaltı harika ve SPA özellikle dış mekandaki termal jakuzi harika. Bir daha gitsen yine orada kalırım kesinlikle
Séjour de 4 nuits en janvier 2020
Réponse de Viktor Tymchenko, General Manager le 7 févr. 2020
Dear Savas, Thank you for providing us with your comments. It is a real delight to see your stay at Ruskovets Resort was such a positive experience and we hope to be your host again in the near future! Sincerely,

10/10 Excellent

Giorgos

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent value for money
Very good services ,very spacious villas with all the amenities. Free transport to the lifts and the city. Free use of the pools and the jakuzzi .Family friendly. We will definitely come back next year .
Séjour de 2 nuits en janvier 2020
Réponse de Viktor Tymchenko, General Manager le 7 févr. 2020
Dear Giorgos, Thank you very much for staying with us and for your excellent review! We would be glad to welcoming you again as our guest in the future! Sincerely,

10/10 Excellent

Georgi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel
Séjour de 1 nuit en novembre 2019
Réponse de Elena Teneva, Reservations Manager le 2 déc. 2019
Dear Georgi, Thank you very much for staying with us and for your excellent review! We would be glad to welcoming you again as our guest in the future! Sincerely,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Viktor Tymchenko General manager le 3 oct. 2019
Dear Guest, Thank you very much for your review! We will look forward to welcome you again as our dear guest! Kind regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SPA was really nice with hot mineral water , big and nice room
Séjour de 2 nuits en août 2019
Réponse de Viktor Tymchenko, General Manager le 3 oct. 2019
Dear Guest, Thank you very much for your wonderful review! We would be glad to be your host again in the future! Sincerely,

10/10 Excellent

Georgi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Georgi Gashev
This is an amazing place. Clean, quiet, excellent service,amazing views . I will go there again for sure.
Séjour de 3 nuits en juillet 2019
Réponse de Viktor Tymchenko General Manager le 29 juil. 2019
Dear Mr. Gashev, Thank you very much for your kind words and assessement! We are glad to know that our guests feel wonderfull in Ruskovets Resort. Your positive opinion gives us one more reason to be better. Welcome again as our dear guest! Kind regards, Viktor Tymchenko General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2019
Réponse de Viktor Tymchenko, General Manager le 13 mai 2019
Dear Guest, Thank you very much for reviewing our hotel! We are so glad to find that you have spent a great time with us and would be happy to welcome you back again! Kind Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2019
Réponse de Viktor Tymchenko, General Manager le 25 mars 2019
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 Excellent

Nikolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will visit again
The place was great. Easy check in. We booked the big room with mountain view. It was clean and new. Covered parking space outside of the room was provided. The staff was very friendly and helpful.
Séjour de 2 nuits en mars 2019
Réponse de Viktor Tymchenko, General Manager le 12 mars 2019
Dear Nikolas, Thank you for taking the time to evaluate our service! We are glad to read that you have enjoyed your time at Ruskovets Resort and we hope to welcome you back soon for another pleasant stay! Sincerely,

10/10 Excellent

Cornel, Bucharest, RO

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great amenities, clean facilities, enjoyable atmosphere. Location is a little remote, 5 km from Bansko ski center but this is great when you want to avoid the hustle and bustle from Bansko. Did not use the ski shuttle service because we used our own car so cannot comment on that. Overall a great experience.
Séjour de 7 nuits en février 2019
Réponse de Viktor Tymchenko, General Manager le 6 mars 2019
Dear Cornel, It was a pleasure having you as our guest! I am glad to read that you found the hotel's atmosphere enjoyable and appreciated the cleanliness and the amenities. We hope to welcome you back to the hotel in the future for another great experience! Kind Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay
Very nice vila, however cleanliness not perfect (we found a used towel on the kitchen table when we arrived). The Spa is very nice. Good breakfast, good restaurants. Overall, we had a very pleasant stay and we would do it again.
Séjour de 5 nuits en février 2019
Réponse de Viktor Tymchenko General Manager le 27 févr. 2019
Dear Guest, Thank you very much for taking the time to review our hotel! We are delighted to learn you enjoyed our SPA, breakfast and restaurants! We are sorry to hear that the cleanliness was not entirely in line with your expectations! Your points are well taken and it will be passed along to the team! Thanks again for your valuable feedback. We would be pleased to welcoming you back again! Kind Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2019

10/10 Excellent

Dimitris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2019
Réponse de Ruskovets Resort Team le 9 janv. 2019
Dear Dimitris, It was a pleasure having you as our guest! We would like to thank you for taking the time to evaluate our service and hope to welcome you back soon for another memorable stay! Kind Regards,

10/10 Excellent

Craig

Absolutely brilliant, huge room, amazing spa, friendly staff, quality breakfast and quiet location. No negatives
Séjour de 2 nuits en novembre 2018
Réponse de Kind Regards, Viiktor Tymchenko General Manager le 5 déc. 2018
Dear Mr. Craig, Thank you very much for providing us with your comments. It is a real delight to see your stay at Ruskovets Resort & Thermal SPA was such a positive experience and we hope to be your host again in the near future.

8/10 Bien

Alexander, Sofia, Bulgaria

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Great atmosphere, but not clean enough
The hotel is very nicely designed, the room was modern and comfortable. The location is also great - very close to Bansko, but not in the middle of the chaos. Small, but very good SPA. Disappointing was that the room was not cleaned well. There were small rests of food all over the floor in several rooms. This happens sometimes, but then it should be corrected. We called the personal, but they acted very arrogantly and didn't really clean the room. This is unacceptable for such a hotel!
Séjour de 2 nuits en janvier 2018
Réponse de Daniela Peeva – Angelova Seles and reservation dep le 19 févr. 2018
Dear, Alexander, Thank you for your feedback! We are really sorry for your disappointment and we are going to improve that particular part of our service. Best regards!

8/10 Bien

Vladimir, Munich, Germany

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Nice hotel, but disappointing cleanliness
The hotel is very nicely designed, the room was modern and comfortable. The location is also great - very close to Bansko, but not in the middle of the chaos. Small, but very good SPA. Disappointing was that the room was not cleaned well. There were small rests of food all over the floor in several rooms. This happens sometimes, but then it should be corrected. We called the personal, but they acted very arrogantly and didn't really clean the room. This is unacceptable for such a hotel!
Séjour de 2 nuits en janvier 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2017
Dear Traveler, thank you very much for your review! Larisa Kudelskaya Marketing&Sales Department Ruskovets Resort

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unpolite staff speccialy at reception
Nice hotel,not very much clean room,unpolite receptionist,small spa area