Exterieur

Beoordelingen van Holiday Inn Atlanta-Northlake, an IHG Hotel

3 out of 5
Holiday Inn Atlanta-Northlake, an IHG Hotel
2158 Ranchwood Dr Ne, Atlanta, GA

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 333 van 963 beoordelingen" "
Gastenscore: 8 - Goed. 280 van 963 beoordelingen" "
Gastenscore: 6 - Redelijk. 146 van 963 beoordelingen" "
Gastenscore: 4 - Matig. 97 van 963 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 107 van 963 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

7,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Inge

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Old and smelly
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 1 mei 2024
Dear Guest,We apologize for the discomfort you experienced during your stay. Your feedback is important to us, and we'll work diligently to address these issues. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 – Redelijk

Jaeven

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Sheila

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved that once we were back at the property, we just walked to whatever activities we needed for the day. There was plenty of dining options as well as shopping right there. We felt safe, and never worried about walking, even in the evenings.
3 nachten verbleven in mei 2024
Reactie van Hotel Manager op 11 mei 2024
Dear Sheila,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the convenience of our location with nearby activities, dining options, and shopping. It's great to know you felt safe and comfortable exploring the area, even in the evenings.We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

4/10 – Matig

Erik, Prague

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I stayed here about 1.5yrs ago, and had trouble checking in because the "system is down". I got a key went to my room and walked straight into a family who was in the room. I went down and got another key for a room that was not occupied and chalked it up to a fluke. Fast forward 1.5yrs same thing. I arrive late afternoon and see a line of people waiting. System is down. Eventually, I did get a key but putting up $100 cash guarantee. I went to the room and sure enough its occupied. Luckily the occupant had his interior door lock in place so I didn't burst in on him. Other little things like the elevator inspection being a few days out of date are not egregious, but collectively they are a bad sign. I would say this hotel is just poorly managed.
3 nachten verbleven in april 2024
Reactie van Hotel Manager op 8 mei 2024
Dear Guest,We apologize for the recurring issues you experienced during your stay, particularly with the check-in process and room assignments. Your feedback is concerning, and we take it seriously. We will investigate these incidents and address them with our team to ensure such lapses do not occur in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Akivia

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Photos listed for this hotel does not match what you see in person. The staff were pleasant.
11 nachten verbleven in april 2024
Reactie van Hotel Manager op 1 mei 2024
Dear Guest,We apologize for any discrepancies between the photos and the actual experience. We're glad to hear that our staff made a positive impression. Your feedback is valuable, and we'll work to ensure our online representation better reflects the reality of our hotel. Thank you for sharing your thoughts.Sincerely, Hotel Manager

10/10 – Uitstekend

Fidele

Positief: Netheid, staat van de accommodatie en faciliteiten
No problem
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 1 mei 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you didn't encounter any issues during your stay. If you have any further comments or if there's anything we can assist you with in the future, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 – Matig

Damir

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
First hotel I’ve been in my life that charges for coffee
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 1 mei 2024
Dear Guest,We apologize for any inconvenience caused by our coffee charges. Your feedback is valuable, and we'll review our policies to ensure a better experience for our guests in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out.Sincerely, Hotel Manager

6/10 – Redelijk

Leon, Temecula

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I was not aware that this location didn’t offer complementary breakfast. If that was the case I would have picked another IHG hotel
7 nachten verbleven in maart 2024
Reactie van Hotel Manager op 2 mei 2024
Dear Guest,We're sorry to hear about your disappointment regarding the complementary breakfast. We understand how important it is to start the day right. While we don't offer complimentary breakfast, we do strive to provide excellent value and service in other areas. We appreciate your feedback and hope you'll give us another chance to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 – Goed

Mary

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In a good area
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 2 mei 2024
Dear Guest,Thank you for your review! We're delighted to hear that you enjoyed our hotel's location. We strive to provide a comfortable and convenient stay for all our guests. We hope to welcome you back again soon!Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Pam

Zakenreiziger, Reisde met familie
Continental breakfast was not included, urine around the toilet, hallways reeked of vapor smells, staff not friendly.
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 2 mei 2024
Dear Guest,Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience during your stay. Cleanliness and guest satisfaction are our top priorities, and we'll address the issues you mentioned immediately with our housekeeping and maintenance teams. We strive to provide a pleasant and welcoming environment for all our guests, and we apologize if we fell short in meeting your expectations. We hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Ali

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 2 mei 2024
Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us. It's our aim to provide top-notch service and amenities to all our guests, and we're delighted that we exceeded your expectations. We hope to have the pleasure of welcoming you back again soon for another memorable stay!Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Sara

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Room has bed bugs
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
College visit not the beat experience
Our stay was not so great. Our car was broken into along with 3 others. The cop said unfortunately this is a weekly occurrence there and they don't have enough law enforcement to do anything about it. When asked about security footage, the front desk said they have it but they can't show it to anyone. The hotel itself needs some work, the elevators are trashy, the ice machines don't work, our toilet was wobbly, and the washer on our floor beeped all night with nothing in it. Definitely will pay a little more for somewhere with better security next time.
3 nachten verbleven in februari 2024

8/10 – Goed

Abadio

1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 2 mei 2024
Dear Guest,Thank you for choosing our hotel for your stay! We're delighted to hear that you enjoyed your time with us. If there's anything specific you think we could improve to earn that extra star next time, please let us know. We value your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 – Goed

Jasmine

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Magnetic

1 nacht verbleven in januari 2024

8/10 – Goed

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Diane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

6/10 – Redelijk

Christopher

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I do want to complain about the managers' response to the compliants of no heat in the room that I checked in. I moved three times while at this location. I am not statisfied with the decision that Shantea, tge general manager provided. She was impersonalble and stated ahe would not be able to refund me a night's stay. Multiple heating units were dysfunctional I can't believe this is a IGH hotel.
3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Myrella, Hollywood

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We are not familiar with the Atlanta area, but this hotel was not as expected. We are glad we only spend one night; we are a family of 4 and when we asked for extra towels, the front desk person gave us a hard time. I noticed he also gave a hard time to the people in front of us that was claiming their bed sheets weren't clean. When we came back from our night out in downtown, there was the police, rescue, fire fighters, when we got into the elevator, we saw a guy being taken by paramedics, it looked like he overdosed. I believe it happened in our floor bcse we saw syringes in the hallway. And to top it off, after a very busy day and trying to rest, we realized the room didn't have curtains, I had to use my hair clip to put the sides together so we could sleep. It was not a very good experience, like I said very happy it was only one night.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Shaneka

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had no dislikes.
5 nachten verbleven in december 2023

10/10 – Uitstekend

al

Positief: Netheid, voorzieningen
Entire property wreaked of weed.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Tiffany

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property is very old and needs to be renovated and there's a stank odor coming from the hallway carpet. Also there's no security patrolling the parking lot, but they have several signs posted outside stating park at your risk. If this info was provided on the website, I would've never booked this hotel. The room that was given to me 306 the ceiling in the room and bathroom looks like it's about to cave in smh.
3 nachten verbleven in december 2023

6/10 – Redelijk

SHARON

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
It was quiet. There are restaurants and shopping near by. It's close to the interstate
2 nachten verbleven in december 2023

4/10 – Matig

W

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I like the peaceful, quiet atmosphere and location. I didn’t like that my heat didn’t work in my room and the sight of a roach in my room.
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Michelle

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

10/10 – Uitstekend

Roderick

1 nacht verbleven in december 2023

8/10 – Goed

MARIA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was nice
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

venkata

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

6/10 – Redelijk

WaKia

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The room and I really needed repair and upgrading. The restaurant in the lobby closed before 8pm. Kind of disappointed
2 nachten verbleven in december 2023

8/10 – Goed

Vic

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Sara

3 nachten verbleven in december 2023

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
You can do better
Small room. Kinda dingy. Small bathroom AC was so noisy I had to turn it off
1 nacht verbleven in december 2023

6/10 – Redelijk

Alejandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
En el corredor del piso 4 habia un olor poco comun
2 nachten verbleven in december 2023

8/10 – Goed

Meisha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the fact that the hotel had.no tolerance.for weed smokers.. Staff & service was fantastic. Decent location Simple & safe stay for the money
4 nachten verbleven in november 2023

10/10 – Uitstekend

Karen

1 nacht verbleven in november 2023

6/10 – Redelijk

LaNora

Reisde met familie
Positief: Personeel en service
It’s was decent for the price. Staff was really nice.
1 nacht verbleven in november 2023

8/10 – Goed

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

10/10 – Uitstekend

Eugene

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Prayag, blakely

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property Smelled like Smoke!!
3 nachten verbleven in november 2023
Reactie van Hotel Manager op 20 nov 2023
Prayag,Thank you for taking the time to share your feedback with us. We apologize that your stay was anything less than exceptional. Please know that we value your feedback and will address all the issues you encountered during your stay. Regards,Hotel Manager

8/10 – Goed

Detraeon

1 nacht verbleven in november 2023

8/10 – Goed

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Hotel Manager op 18 nov 2023
Kimberly,Thank you for choosing Holiday Inn Northlake-Atlanta. We strive to make sure that each one of our guests has the best experience available. We look forward to you visiting us again.Have a great day!

10/10 – Uitstekend

Margie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a great place to stay
2 nachten verbleven in november 2023
Reactie van Hotel Manager op 18 nov 2023
Margie,Thank you for taking some time to review our property. We are committed to delivering excellence and ensuring our guests leave satisfied. We're delighted to know that our staff and facilities exceeded your expectations and we look forward to your return.Best,Hotel Manager

8/10 – Goed

Nia

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My stay overall was pleasant aside from the fact that someone stole money out of our bag while we were in the lobby checking in and they were not cooperative with allowing us to find out if the person who took our money was still within the hotel I did formal police report and even then they would not view the cameras to see if the person who reached into our bag was still on the premises so that was very disappointing I lost a lot of money and all I got was an additional complimentary meal for breakfast I didn't feel like that compensated the amount of money that was stolen the room had a broken faucet at the sink and the hot and cold a pleak was missing was in the shower so I did initially burn myself because the direction I thought to make the water cooler was not correct other than that it was clean the beds are super comfy the cleaning stuff was super friendly and I would stay again but I know now to keep all of my bags on my body at all times
2 nachten verbleven in november 2023
Reactie van Hotel Manager op 18 nov 2023
Nia,On the behalf or our entire team we would like to apologize for the inconvenience you experienced with us. We try to give each guest excellent customers service, so you will have a lasting memory of us. Our entire team deeply regrets falling short of your expectations of our hotel. Thank you for your feedback and please do not let this be the last time you visit us.Regards,Hotel Manager

2/10 – Ontzettend slecht

Brandon

2 nachten verbleven in november 2023
Reactie van Hotel Manager op 14 nov 2023
Brandon,Thank you for taking the time to share your feedback with us. We apologize that your stay was anything less than exceptional. Please know that we value your feedback and will address all the issues you encountered during your stay. Best,Hotel Manager

8/10 – Goed

Jerry

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
It was good very comfy bed
2 nachten verbleven in november 2023
Reactie van Hotel Manager op 14 nov 2023
Jerry,Thanks for reviewing us. We love receiving such great reviews from our guests. We hope that you will continue to stay at our hotel whenever you are in the area. Best,Hotel Manager

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 7 nov 2023
Christopher,Thank you for submitting your review of our hotel. I'm so pleased to hear that you enjoyed your time with us. We hope you visit us the next time you are in the area! Safe travels!

2/10 – Ontzettend slecht

AHMET BAHADIR

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The worst hotel that I have been stayed during my business visit in US. Horrible.
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 6 nov 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize that your stay was anything less than exceptional. Please know that we value your feedback and will address all the issues you encountered during your stay. We hope that you will give us the opportunity to serve you again in the future.Regards,

10/10 – Uitstekend

Christopher

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Hotel Manager op 2 nov 2023
Christopher,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!Best,Hotel Manager

10/10 – Uitstekend

Ketan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 23 okt 2023
Ketan,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!