Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 1552 avis sur 2778." "
10 – Excellent
1.552
Note des voyageurs de 8 (Bien), d’après 665 avis sur 2778." "
8 – Bien
665
Note des voyageurs de 6 (Satisfaisant), d’après 282 avis sur 2778." "
6 – Satisfaisant
282
Note des voyageurs de 4 (Médiocre), d’après 153 avis sur 2778." "
4 – Médiocre
153
Note des voyageurs de 2 (Horrible), d’après 126 avis sur 2778." "
2 – Horrible
126
8,6/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
10/10 Excellent
Stéphanie
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A 10 minutes walk to Disneyland.
Near a Walgreen, a CVS and a Starbucks.
Perfect if you want an hotel near the park. Comfy and spacious room. Will come back
Stéphanie
Séjour de 2 nuits en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Stephanie,Thank you so much for your five-star review! We are thrilled that Hotel Lulu, BW Premier Collection was a highlight of your visit to Disneyland and that our comfortable, spacious rooms were a welcome place for you to rest after having fun in the parks. We can't wait to see you again!
6/10 Satisfaisant
Genevieve
Voyage d’affaires
27 avr. 2022
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Well located but no interesting amenities
Genevieve
Séjour de 2 nuits en avril 2022
Réponse de General Manager le 2 mai 2022
Dear Genevieve,
Thank you so much for highlighting our stellar location. We hope you had a blast checking out the area. Anytime you are in Anaheim, count on us again.
10/10 Excellent
Ramon
Voyage en famille avec de jeunes enfants, Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My go to hotel when going to Disneyland!
Ramon
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Ramon,Thank you for staying with us at Hotel Lulu, BW Premier Collection, and for your kind words. We are delighted to hear we have become your go-to hotel in the area and look forward to many more visits!
6/10 Satisfaisant
Russell
Voyage en couple
16 mai 2024
Les points forts : Propreté et personnel et service
Only downfall was the $50 additional charge per day resort fee.
I wouldn’t have booked the stay if I was going to be charged an additional $150.
Russell
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Russell,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any confusion about our fees. For your convenience, this information is available online for review prior to booking. If you're in the area again, please come back to see us.
10/10 Excellent
JoeFab
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was friendly and genuinely happy.
JoeFab
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Joe,It was such a pleasure to welcome you to Hotel Lulu, BW Premier Collection! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!
10/10 Excellent
Raquel, Grandview
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We use this hotel for our drivers is really convenient and close to Disney.
Raquel
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Raquel,Thank you for staying with us and for your feedback! We're glad our location was convenient and made such a great impact on your experience. We hope to welcome you back to Hotel Lulu, BW Premier Collection, soon for another terrific stay.
10/10 Excellent
Cynthia, moreno valley
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good
Cynthia
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Cynthia,We're so happy to know that you enjoyed everything about your time with us! Thank you so much for the perfect rating, and we hope to see you again in the future.
10/10 Excellent
Paige
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to navigat the amenities.
Paige
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Paige,Your perfect rating means the world to us. We're so happy to know that our wonderful amenities left a positive impression on you and that you had a great time with us overall. Thank you, and we hope you'll give us another chance soon.
10/10 Excellent
richard
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
richard
Séjour de 1 nuit en mai 2024
8/10 Bien
Juancarlos
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay at Hotel was good! I checked in and was greeted with an adult drink. Definitely my favorite part of the stay. Room overall was clean and walking to Disney wasn’t too bad. There was plenty of parking and it was easy to come and go from the hotel.
Location is really good when compared to the price.
Juancarlos
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Juancarlos,Thank you for sharing your positive experience! We're delighted that the welcome drink was a highlight and that our location and amenities met your needs. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection on your next visit to Disney!
10/10 Excellent
Cindy
13 mai 2024
Les points forts : Propreté
Cindy
Séjour de 1 nuit en mai 2024
10/10 Excellent
Stephany
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bus station for disney was right in front. First stop . CVS in front a bug plus and the ihop next door . Hotel was cute rooms were nice
Stephany
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Stephany,Thank you for your review and for giving us a perfect rating! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Receiving recognition for our lovely accommodations is always appreciated as well. It was a pleasure having you here, and we hope you return soon!
10/10 Excellent
Karissa
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a fun hotel! My 5 year old
Loves it here ! The pool, fire pit for s’mores , bag toss, connect four, outdoor jenga , ping pong ! We played it all !!! And spent the whole day in the pool- love that they provide pool floaties , beach ball, diving toys !
Would come again
Karissa
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Karissa,Thank you for the fantastic review! We're thrilled you and your family had such a fun experience at Hotel Lulu, BW Premier Collection. It's delightful that our pool and various games added to your enjoyment. We love providing a place where families can create memorable moments, and we look forward to welcoming you back!
8/10 Bien
Allison
Voyage en groupe
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience! Cute decor!
Allison
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Allison,Thank you for choosing to stay with us at Hotel Lulu, BW Premier Collection. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.
10/10 Excellent
Anysa
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the cleanest hotels I’ve been to and they offered us a free vodka lemonade that was amazing!
Anysa
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Anysa,It was truly a pleasure to welcome you to Hotel Lulu, BW Premier Collection during your recent stay. We're thrilled to hear you had an enjoyable experience and that you appreciated our exceptionally pristine accommodations and had the opportunity to try one of our delicious vodka lemonades! Thank you for taking the time to share your positive review, and we hope to welcome you back on another occasion.
6/10 Satisfaisant
Krystle
10 mai 2024
Les points forts : Personnel et service
Krystle
Séjour de 3 nuits en mai 2024
10/10 Excellent
Jason
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente servicio y bienvenida
Jason
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Querido Jason,Gracias por quedarse con nosotros y por sus comentarios. Nos alegra que haya tenido una experiencia de clase mundial. Esperamos darle la bienvenida nuevamente pronto para otra excelente estadía en el Hotel Lulu, BW Premier Collection.
10/10 Excellent
Herberth
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good 👍
Herberth
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 10 mai 2024
Dear Herberth,It's lovely that you had an enjoyable time at Hotel Lulu, BW Premier Collection. Our team strives to create memorable experiences for our guests, and we look forward to welcoming you back.
2/10 Horrible
Mackenzie
9 mai 2024
Mackenzie
Séjour de 2 nuits en mai 2024
10/10 Excellent
Emanuel
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this hotel
Emanuel
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 10 mai 2024
Dear Emanuel,We're delighted you enjoyed your stay at Hotel Lulu, BW Premier Collection. Our team takes pride in providing exceptional service, and we look forward to welcoming you back for another memorable stay!
8/10 Bien
Kara
8 mai 2024
Les points forts : Propreté et personnel et service
Kara
Séjour de 2 nuits en avril 2024
8/10 Bien
Mariana
Voyage en groupe
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walking distance to Disneyland, about 10-15 minutes. Staff were friendly. Room was clean, nothing fancy. Parking fee of $29, but plenty of parking. Would recommend
Mariana
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Mariana,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team, impeccable accommodations, and fantastic location helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection soon!
6/10 Satisfaisant
Madelyn
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel itself it very clean and the rooms are great. My experience could have been better. I was double-charged upon check-in. Management was helpful in reversing the charge and offering complimentary breakfast. I thought that was the end of my troubles, unfortunately, While in the restroom I had someone walk into my room who was given keys to my room. I was compensated $50 but left me with an uneasy feeling about my safety.
Madelyn
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Madelyn,Thank you for providing your review. We are sincerely sorry to hear about the double charge and the incident with the room key. We understand how unsettling this inconvenience would be and deeply regret any worry they caused. Thank you for acknowledging the helpfulness of management in resolving the double charge and offering breakfast. Rest assured, guest safety is our highest priority, and we will investigate this key access concern thoroughly to ensure it does not reoccur. It was a pleasure to welcome you, and we hope you will consider staying with us again for a truly exceptional experience.
6/10 Satisfaisant
Denise
7 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Denise
Séjour de 1 nuit en mai 2024
10/10 Excellent
Christina
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We absolutely loved this hotel. We are beach people and the decor made us smile everywhere we looked. The welcome drink and cookies for the kids was a nice surprise! We were here for a dance competition and the walk to the convention center was 5 minutes. We had a great stay and look forward to staying again soon!
Christina
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Christina,Hearing from our satisfied guests always brightens our day! It was an honor to host you at Hotel Lulu, BW Premier Collection. We are happy that you enjoyed our atmosphere, which reminded you of your favorite place to be! We trust you relaxed during your stay and enjoyed your time in Anaheim. Come back and stay with us again soon.
8/10 Bien
Martin, thornton
Voyage en famille avec de jeunes enfants
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Booking was easy. But until arrival, I wasn’t told that there was a nightly fee for parking (I have a rental car) and that there was an additional deposit of 50$ a night on top of the already paid rental of the room. Very inconvenient. Space was nice and clean. No other issues with the facility.
The property is very close to the Disneyland theme park, which was convenient.
Martin
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Martin,Thank you for staying with us and for your review. We are glad our convenient location worked well for your travel needs. Also, we appreciate you highlighting our clean and comfortable accommodations. However, we apologize for any concerns you had with our parking. Rest assured, we will take your constructive comments into consideration as we strive to make improvements for our great guests. It was wonderful having you visit us, and we hope to see you again soon for an even more exceptional experience.
10/10 Excellent
Claire
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was so nice and the property was so clean
Claire
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Claire,Thank you for taking a moment to review your recent stay with us. It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Hotel Lulu, BW Premier Collection!
10/10 Excellent
Miguel, newcastle
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice property, conveniently located.
Miguel
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Miguel,Thank you for sharing your comments with us. It is wonderful to hear that you appreciated our convenient location and beautiful facilities. It was truly a pleasure hosting you here at Hotel Lulu, BW Premier Collection, and we hope to see you again soon!
6/10 Satisfaisant
Ryan
6 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ryan
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Ronny
6 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nothing
Ronny
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Ronny,Thank you for providing your review. We welcome all feedback, positive and constructive. Please feel free to reach out at any time to let us know how we can make your next stay an exceptional one. It was our pleasure to host you, and we hope you will consider staying with us again in the future.
6/10 Satisfaisant
Shawna
Voyage en famille
5 mai 2024
Les points forts : Propreté et équipements
Convenient location. Walking distance to theme parks & dining. A/C in room did not work & plumbing was an issue with a water not draining in sink & bathtub.
Shawna
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Shawna,Thank you for providing your review. We are delighted to hear you enjoyed our proximity to local attractions. However, your feedback regarding the concerns with your room saddens us. Rest assured, we will relay your comments to our team to ensure that swift improvements are made. We appreciate you bringing these matters to our attention. It was our pleasure to host you, and we hope that you will consider returning for a stay that is sure to go above and beyond your expectations.
10/10 Excellent
kasi
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So clean definitely a place I’d stay at again when going to Disney
kasi
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 6 mai 2024
Dear Kasi,Thank you for choosing Hotel Lulu, BW Premier Collection to host your recent visit. We're thrilled to hear you had an enjoyable experience and that you appreciated our clean accommodations. We're grateful for your positive rating, and we look forward to welcoming you back on your next Anaheim adventure!
8/10 Bien
Santiago
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay overall. I wish parking was built into night stay instead of surprise at counter
Santiago
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Santiago,Thank you for sharing your review with us. We are glad to know that you had a great stay overall. Although we strive to make our parking policies clear ahead of time, we are sorry to hear about any confusion regarding this matter. Rest assured, we will share your comments with our team to ensure any necessary improvements are seized. Thank you for staying with us at Hotel Lulu, BW Premier Collection, and we hope to have the opportunity to host you again in the future.
10/10 Excellent
Amy
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel with reasonable rates in a convenient location close to Disneyland and with a bus stop right out front. Staff were super friendly and helpful. Room showed some cosmetic wear, but was clean and comfortable. Perfect place to stay for my Disneyland vacation. Will book here again.
Amy
Séjour de 6 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Amy,Thank you for taking a moment to share your experience at Hotel Lulu, BW Premier Collection! We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Receiving recognition for our fabulous location, hospitable team, and high standards of cleanliness is always appreciated as well. It was a pleasure having you here, and we look forward to your return!
8/10 Bien
Juan Manuel
Voyage en couple
2 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No me gustó que me hospede 3 noches y a pesar de que solicitamos la limpieza por comentarios que había visto aquí no la hicieron ningún día
Juan Manuel
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Juan,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience with us. That said, we'll be sure to share your comments with our team to ensure our high standards of hospitality and cleanliness are being met. It was truly a pleasure having you here, and we hope you return soon for a seamless visit worthy of a perfect rating.
10/10 Excellent
Hannah
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff were very nice and friendly.
Hannah
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Hannah,Thank you for choosing us for your stay and for sharing your positive experience with our front desk staff. We're delighted to hear that they provided friendly service during your stay. Your kind words mean a lot to us, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection in the future!
10/10 Excellent
Timothy, Vista
Voyage en famille avec de jeunes enfants
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shower lacking Water pressure
Timothy
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 4 mai 2024
Dear Timothy,Thank you so much for the perfect rating. Please accept our apologies for any issues with the shower during your visit. Our maintenance team will be sure to look into all of your comments further and make improvements where necessary. Please consider coming back to join us again soon.
10/10 Excellent
Tiffany
Voyage en famille avec de jeunes enfants
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So close to the park and lots of shopping and restaurant options. Staff was friendly and attentive.
Tiffany
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Tiffany,It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our location was ideal for your trip and that you felt welcome while you were here. Please come see us again soon.
8/10 Bien
Lisa
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed are stay! My daughter loved getting Oreo's when we checked in.
Lisa
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Lisa,Thank you for your review. We at Hotel Lulu, BW Premier Collection are pleased you enjoyed your stay with us and our check-in process. We would love to welcome you back for another stay.
10/10 Excellent
Edgardo
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved my stay
Edgardo
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Edgardo,Thank you for choosing Hotel Lulu, BW Premier Collection to host your travels, and overall, we hope you had a terrific getaway. Come back anytime!
10/10 Excellent
Kimberly
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en avril 2024
10/10 Excellent
Hirano
Voyage en groupe
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great affordable choice for somewhat close proximity to Disneyland (15 min walk, we did Uber a bunch). We were silly and got the fireworks view rooms on nights with no fireworks, the view otherwise is meh. Room was mostly very clean, there was a (hopefully food) splotch on the side of the chair near the bed but we didn’t notify anyone. Water pressure could be improved and two bars of soap would be nice (one for sink and one for shower). Service was fantastic and pillows were actually comfortable. Walls are pretty thin though. Free cocktail at check in plus a cooler full of ice cream for purchase etc was a nice touch. We were slightly bummed the cafe serving Intelligentsia is no more downstairs, but it’s close to a Starbucks so that makes sense. We will be staying here in the future!
Ashley
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Ashley,Thank you for sharing your experience with us! We appreciate your feedback regarding the room's cleanliness and amenities, and we'll work to improve in those areas. It's wonderful to know that you enjoyed our service, comfortable pillows, and the extra touches. We look forward to welcoming you back on your future visits!
10/10 Excellent
damonte
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
amazing staff
damonte
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Damonte,Thank you for taking the time to provide your review of Hotel Lulu, BW Premier Collection. We are delighted to hear that our pleasant and accommodating staff were able to make your stay memorable. It is our hope you will stay with us again in the future.
6/10 Satisfaisant
Alejandra
27 avr. 2024
Les points forts : Personnel et service
Pretty decent hotel and great location.
Alejandra
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Alejandra,We always appreciate hearing from our guests, and we're glad you enjoyed your visit. The next time you're looking for convenient accommodations in the area, please come see us again.
10/10 Excellent
kathleen
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked last minute and was very impressed by the staff and cleanliness! Check in was super easy, the room was clean and spacious. We had a chance to go to the bar, the bartender was super friendly (in the front you get a comp drink 21 ). Overall, I will be coming back!! The night stay wasn’t too bad considering it was a 15 minute walk to Disneyland! Thank you Hotel Lulu!!
kathleen
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Kathleen,Thank you for the glowing review! It's wonderful to hear that our team made your stay enjoyable and that you found our rooms clean and spacious. It’s great to know our location added convenience to your Disneyland adventure. We'd be thrilled to welcome you back for another pleasant stay at Hotel Lulu, BW Premier Collection!
8/10 Bien
Christopher
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room 131 was right next to the building Door, and elevator so it was quite nosiey during the early morning between guest trying to open our room door, and maintenance working. Also it would be nice to have a few extra amenties in the bathrrom besides facesoap insted of hand soap.
Christopher
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Christopher,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with noise. Our staff is always happy to show you other available rooms. Thank you for your feedback about the bathroom amenities. We'll keep your comments in mind, and we hope to see you again should you be back in the area.
10/10 Excellent
Consuelo
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ramiro was friendly and very welcoming. He made the check-in very pleasant. The hotel is convenient to the parks and restaurants.
Consuelo
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Consuelo,It brightens our day to know that you had a fantastic stay with us! We're thrilled our convenient location suited your needs well, and we appreciate you mentioning the excellent service you received from Ramiro. You can be sure we'll share your compliments with him! Thank you for your perfect rating, and we hope you return soon.
10/10 Excellent
Alexander
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement