Isla Contoy: Romantische vakanties

Neat as usual

Just everything perfect

Ruime kamers. Lekker buffet voor ontbijt en diner. Mooie zwembaden.

We had an absolutely incredible stay for our 5-year anniversary! Right from the start, the fantastic entrance hall with its astonishing panoramic ocean view leaves you speechless. You are truly overwhelmed by the sheer size of the property. The service was flawless from start to finish, including top-notch housekeeping. We received a generous room upgrade to a very spacious suite with separate bedrooms, a living area, and a balcony jacuzzi with a fantastic ocean view. As a former bartender and 5-star hospitality worker, I was highly impressed by the top-class bars throughout the hotel and at the pools. They serve excellent cocktails and premium imported spirits. It is absolutely 5+ star worthy. The culinary experience was just as outstanding. We highly recommend dining at Copal (Mexican), Minami (Japanese), and Bao (Asian), alongside the excellent open buffet and room service breakfast. The resort facilities are amazing for families. We loved the massive main pool (which feels 1000 meters long!) and the saltwater pool. The entertainment options are highly recommended too, including laser tag, the arcade, escape rooms, golf, and VR baseball and racing. A special thank you to Rebeca and Alberto from the pre-arrival team for their fantastic support. They even arranged a thoughtful anniversary card and a piñata that our kids absolutely loved. They thought of every detail. We highly recommend this resort!

Restaurant staff and food quality and choices remain five star incredible. However the pool staff and housecleaning was terrible this trip. The pool staff are all talking to each other and don’t seem to care about serving the guests at all. You have to complain to get a drink and that’s not for me. Housekeeping was a disaster. Our room often didn’t get cleaned at all or we had to wait until 5pm for it to get cleaned. They NEED to fix these two things to bring the hotel to the five star rating it boasts. Otherwise - todo bidets, hot tub on balcony, extremely friendly restaurant staff, modern rooms, incredible food choices and restaurant service all remains five stars.

Great place to stay

I stayed here last year and had a fabulous time. This time however the resort has gone downhill. First room the fridge did not work, they said we fix tomorrow. Next day they say we switch rooms but not until 4pm. So we don’t unpack and switch rooms, we unpack. We are rushed cause we have dinner reservation when we come back to our room the AC does not work. Hot as heck in the room, cooler outside. So they switch us room at 10:30 pm to whatever they had and sad they would fix in the morning. So Wednesday the third day of our vacation we get a room with a working fridge and AC, so we pack up and move again. The golf carts are not as frequent. This time seemed like they are trying to save no et however the cost we paid was much more than last year.

Nice and calm hotel in the hotel-zone Cancun. Very nice and clean beach. Staff is very helpfull. Would defenitly reccomend it!

Restaurant staff and food quality and choices remain five star incredible. However the pool staff and housecleaning was terrible this trip. The pool staff are all talking to each other and don’t seem to care about serving the guests at all. You have to complain to get a drink and that’s not for me. Housekeeping was a disaster. Our room often didn’t get cleaned at all or we had to wait until 5pm for it to get cleaned. They NEED to fix these two things to bring the hotel to the five star rating it boasts. Otherwise - todo bidets, hot tub on balcony, extremely friendly restaurant staff, modern rooms, incredible food choices and restaurant service all remains five stars.

Ruime kamers. Lekker buffet voor ontbijt en diner. Mooie zwembaden.