Mexicaanse Riviera: Romantische vakanties

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.

Loved it!!

The elevator doesn’t work and my husband was trapped in it as soon as we arrived. The gym was unusable as it was under water. There is nothing close by in terms of groceries, the Walmart is closest but would be a 25 minute walk and do not recommend it. The appliances worked but all the cupboards smelled strong like vinegar. The safe didn’t work and the door code didn’t work and when we locked the door it still banged around because it didn’t fit properly. The pool was nothing special at all. The place was large, nice bedding, tons of towels, but overall not worth it. We were happy to check out. I wouldn’t stay here again.

This is a great place to stay and is in a great location.

The staff at this property is amazing, kind and genuine. I love that the spa amenities are available to all guests, not just those scheduled for treatments! Very unique. I did go to yoga one morning and there was no room, instructor didn’t do anything to make room for me. That is the only negative experience of the entire visit. Our concierge Perla was wonderfully helpful. The food was delicious and unique to each restaurant. Even the breakfast offerings were different and unique! This is our 3rd visit to the One and Only, would plan to return again!!💝

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.

Loved it!!