Cape Spartivento: Luxe vakanties

Forte Village is a family holiday paradise. I will preface this by saying we were fortunate enough to receive an upgrade to Le Dune on arrival so this review pertains to this part of the property. From the moment we arrived, the transition from check in to entering our room was flawless. The staff were extremely accommodating to our two babies in tow and were able to convert the day bed into an infant bed and also provided us with a cot for our younger baby. The standout for this resort is the wide variety of amenities, and whilst it is certainly a luxury resort, children are made to feel at the forefront of their ethos rather than an afterthought. My husband ended up being unwell during the trip and so the kids club ended up being an absolute lifesaver for me! It even has a shallow pool which meant I could safely supervise both my babies while they went swimming there. Other exceptional amenities include the multiple pool, including an absolutely gorgeous main pool, the extremely beautiful and well equipped gym, and the diversity of restaurant options on site. The resort is connected to a crystal clear beach with direct beach access, which is particularly close at Le Dune. Finally, the staff made this experience exceptional. I cannot thank enough the kindness of all the reception staff at Le Dune, especially Giulia, who was checking in on us on a daily basis. All the staff at the kids club were amazing - especially Sara and Valentina!

Tout est parfait sauf les prix tout est trop chères

Beautiful property and unbelievable hospitality

Beautiful property and unbelievable hospitality

Having worked in high end hospitality management for over a decade, I understand the pressure during busy periods, however that shouldn’t detract from the customers experience. Service is what makes or breaks a hotel. Sadly the service here lacked massively. Apart from the staff members mentioned. What I find even more shocking is the replies to critical feedback from the Hotel’s Director General. Defensive and threatening rather than taking feedback onboard to improve services. This is NOT what the Hilton brand would expect The housekeeping staff were always smiley and pleasant. The staff at breakfast just aren’t attentive. Again, no service with a smile. The exception to this was a lady called Elletra who was great every time we saw her! Thank you. I had some dealings with customer service to arrange a cake and flowers for my wife’s birthday. Guilia was very helpful. Thank you. Check out was the same as check in. The staff member didn’t smile once, didn’t even make eye contact with us. Again, not what you’d expect from a 5 star hotel. Enrico was always pleasant.

Having worked in high end hospitality management for over a decade, I understand the pressure during busy periods, however that shouldn’t detract from the customers experience. Service is what makes or breaks a hotel. Sadly the service here lacked massively. Apart from the staff members mentioned. What I find even more shocking is the replies to critical feedback from the Hotel’s Director General. Defensive and threatening rather than taking feedback onboard to improve services. This is NOT what the Hilton brand would expect The housekeeping staff were always smiley and pleasant. The staff at breakfast just aren’t attentive. Again, no service with a smile. The exception to this was a lady called Elletra who was great every time we saw her! Thank you. I had some dealings with customer service to arrange a cake and flowers for my wife’s birthday. Guilia was very helpful. Thank you. Check out was the same as check in. The staff member didn’t smile once, didn’t even make eye contact with us. Again, not what you’d expect from a 5 star hotel. Enrico was always pleasant.

Beautiful property and unbelievable hospitality