Brighton et Hove : Vacances de luxe

Hôtel plutôt propre et moderne. Chambre plutôt propre et fonctionnelle. Difficulté pour régler la température mais nous n’avons pas eu froid. En revanche, je n’ai jamais eu de réponse à mes mails pour savoir si nous pourrions manger à l’hôtel (soir de noël). En arrivant on nous a dit oui, puis non. La communication n’est pas leur fort! Mais sinon bien dans l’ensemble!

We arrived a little earlier than planned and, when we went to drop off our luggage, the hotel offered to check us in a little earlier to another room that was ready, as ours wasn’t. They assured us it was the same room category, but after agreeing to this and seeing the room, we realised that this was not the case at all. The hotel eventually gave us the room we’d originally booked. Once this minor inconvenience had been sorted out, the rest of our stay went very well and the room was superb. We were, however, very surprised and disappointed that the hotel tried to give us a room of a lower category than ours, even though we’d paid for a Deluxe room.

Très bien