La Alpujarra : Vacances de luxe

Chambre très propre et silencieuse. Literie très confortable. Salle de bain fonctionnelle, mais si il manquait un peu de rangement pour déposer ses affaires. Chaussons et peignoires sont proposés en chambre. Coffre fort dans la chambre, parapluies disponibles, possibilité de réserver depuis l'hôtel des sorties .... Hotel très bien placé, très proche de toutes les attractions de Grenade et des restaurants. Le trajet pour aller à l'Alhambra est agréable à pied. Petit déjeuner complet et très bon. Personnel sympathique. Hotel offrant boissons et collations à toutes heures et gratuitement. Le seul moins pour les personnes ayant des difficultés pour marcher le parking souterrain à 400 mètres de l'hôtel avec escalier, mais il accepte les véhicules longs sans problème et est facile d'accès. Tarif parking préférentiel avec l'hôtel.

Great hotel. Great location. Lovely clean rooms. On-line checkin was a bit of a faff and took a lot of time. Other than that, stay was excellent.

L hôtel était à hauteur de nos attentes. Service impeccable, gentil, efficace.

Personnel agréable, chambre propre mais pas avec des équipements un peu ancien par rapport aux autres eurostars où j’avais séjourné. Sinon emplacement stratégique

Super hotel. Clean,, and cool stuff It was buisness trip so I did not used tje utiities. Also you find parking so easy

L hôtel était à hauteur de nos attentes. Service impeccable, gentil, efficace.

Excellente prestations. Chambre propre et belle vue. Service impeccable. Emplacement idéal. Rien à dire je recommande

Super hotel. Clean,, and cool stuff It was buisness trip so I did not used tje utiities. Also you find parking so easy

We were very disappointed with our stay at this hotel. The room felt cold, austere, and far from cozy, making it difficult to relax or feel comfortable. We were also given two separate mattresses, which felt particularly impersonal for a couple. The hotel was very noisy, both from general disturbances and from plumbing noises that could clearly be heard in the room. Although the room featured a modern TV, it was not possible to access streaming services such as Netflix, which was disappointing and below our expectations. More importantly, we found the staff to be largely indifferent to guests. Throughout our stay, we had the impression that business considerations came before customer satisfaction. We felt so uncomfortable in this environment that we decided to shorten our stay and leave one night earlier than planned. At check-out, no one asked why we were leaving early or showed any interest in our experience. This lack of concern for guest satisfaction was quite telling. We did not expect a refund for the unused night, as leaving early was our own decision. However, we were surprised that the hotel also refused to refund the second day of parking that we had already paid for, despite the fact that our car would no longer be there. A small gesture of goodwill would have been appreciated. Overall, we found the hotel cold, impersonal, noisy, and lacking in customer care. Unfortunately, it is not a place we would choose to stay again.

Super hotel. Clean,, and cool stuff It was buisness trip so I did not used tje utiities. Also you find parking so easy