Altos de Chavon Village: Luxe vakanties

Nosotros hemos ido varias veces a este hotel y antes nos daban pantuflas y bata para salir del baño la atención por ser turistas que repetíamos este hotel fue muy diferente nos trataron como si era primera vez….pedimos un conserje para hacernos reservaciones y nunca apareció… incluso antes nos daban mejores habitaciones… solo pusieron cintas en la puerta que no es ningún beneficio y pedo que me cambiaran la champaña por vino tampoco lo hicieron y fueron otros detalles que también nos desilusionaron mucho…nos atendieron mejor en el bufet que en los restaurantes.. gracias a Gary del bar del segundo piso que nos atendió siempre con mucho respeto y profesionalismo

Aesthetically, ZEL Punta Cana is A1. You can tell whoever designed the resort has a strong eye for interior design & art, which is what initially drew me to book. The master suite was beautiful but definitely too large for a solo trip. I was also disappointed that there were no smart TVs to connect my phone to. The rest of the resort is beautiful & spacious, with plenty of secluded areas & multiple pools for anyone who enjoys having their own space. Unfortunately, service was one of my biggest disappointments. The swim-up bar is located on the opposite side of the main pool, & there wasn’t always a bartender available, as they were also servicing the indoor lobby bar. I’m used to a more active swim-up bar experience with staff readily available & proactively attending to guests. Poolside service was also lacking. Attentiveness should be standard. The buffet service was equally inconsistent. On several occasions. Dining options are limited, which I already knew before booking, but the food quality definitely needs improvement. For such a beautiful, relatively new resort (open just over a year), I had very high expectations that unfortunately weren’t met. Another thing to consider is that there are no elevators, so be prepared to walk and use stairs. I was fortunate to have a room close to everything, but I imagine guests placed in other buildings may have a different experience. Hospitality room after check out was 10/10. I’d give it another try in a few years.

Aesthetically, ZEL Punta Cana is A1. You can tell whoever designed the resort has a strong eye for interior design & art, which is what initially drew me to book. The master suite was beautiful but definitely too large for a solo trip. I was also disappointed that there were no smart TVs to connect my phone to. The rest of the resort is beautiful & spacious, with plenty of secluded areas & multiple pools for anyone who enjoys having their own space. Unfortunately, service was one of my biggest disappointments. The swim-up bar is located on the opposite side of the main pool, & there wasn’t always a bartender available, as they were also servicing the indoor lobby bar. I’m used to a more active swim-up bar experience with staff readily available & proactively attending to guests. Poolside service was also lacking. Attentiveness should be standard. The buffet service was equally inconsistent. On several occasions. Dining options are limited, which I already knew before booking, but the food quality definitely needs improvement. For such a beautiful, relatively new resort (open just over a year), I had very high expectations that unfortunately weren’t met. Another thing to consider is that there are no elevators, so be prepared to walk and use stairs. I was fortunate to have a room close to everything, but I imagine guests placed in other buildings may have a different experience. Hospitality room after check out was 10/10. I’d give it another try in a few years.