Amérique du Sud : Vacances de luxe

Nous avons eu des problèmes avec notre chambre mais aussitôt mentionnés, Paula, la personne responsable, s’est chargée de nous trouver une autre chambre à notre convenance et nous a permis de quitter en soirée, ce qui nous a beaucoup rendu service.

Très bel hôtel, belles piscines mais chambres au rdv très bruyantes

We had a wonderful stay at the Charleston ! The hotel is perfectly located in the heart of the old Cartagena (we had a view on the walls). We really enjoyed the warm welcome by the staff. When it comes to the room, it was so comfortable (especially the beds which were hard to leave in the morning) and really clean. The AC is a bit too noisy though, should be fixed. The breakfast was incredible, with a wide range of food and everything so fresh ! The food at dinner was delicious as well. Also, the view from the rooftop is just breathtaking, a 360° view on the city ! The spa staff should also be praised for its professionalism, treatments were great ! In general, the staff was really efficient, just some mistakes on the bill but they were fixed eventually. Finally, I’d like to thank Luisa from the guest service who brought us essential help to finalize our Colombian journey. We really enjoyed our stay and we’ll come back for sure !

We have travelled a lot and Bastion is in our top 5% hotel for Breakfast (surprisingly good European quality level) and it has a great rooftop pool. It is in the center of everything but surprisingly quiet.⭐️🙂

La location au. centre,le service ,la propertie et la grandeur de la chambre

Nous avons eu des problèmes avec notre chambre mais aussitôt mentionnés, Paula, la personne responsable, s’est chargée de nous trouver une autre chambre à notre convenance et nous a permis de quitter en soirée, ce qui nous a beaucoup rendu service.

We had a wonderful stay at the Charleston ! The hotel is perfectly located in the heart of the old Cartagena (we had a view on the walls). We really enjoyed the warm welcome by the staff. When it comes to the room, it was so comfortable (especially the beds which were hard to leave in the morning) and really clean. The AC is a bit too noisy though, should be fixed. The breakfast was incredible, with a wide range of food and everything so fresh ! The food at dinner was delicious as well. Also, the view from the rooftop is just breathtaking, a 360° view on the city ! The spa staff should also be praised for its professionalism, treatments were great ! In general, the staff was really efficient, just some mistakes on the bill but they were fixed eventually. Finally, I’d like to thank Luisa from the guest service who brought us essential help to finalize our Colombian journey. We really enjoyed our stay and we’ll come back for sure !

Great Hotel restaurants, bar, gym and public spaces are 5 stars. Rooms are a bit funky because it's a old building but overall a great experience.

J'ai adorer le service du personnels de l'hôtel. Ils sont très gentil et toujours prêt à nous aider pour maximiser notre satisfaction. Les chambres sont très belles et pratiques, elles ont tous ce qu'on a de besoins. Les heures d'ouvertures du restaurant sont limiter est c'est parfois plate lorsque ça me fonctionne pas avec les activités offertes par l'hôtel

Nous avons eu des problèmes avec notre chambre mais aussitôt mentionnés, Paula, la personne responsable, s’est chargée de nous trouver une autre chambre à notre convenance et nous a permis de quitter en soirée, ce qui nous a beaucoup rendu service.

Situation incroyable personnel efficace

**Wonderful Stay at Copacabana Palace!** Our time at Copacabana Palace was exceptional. The hotel’s blend of luxury and historic charm made for an unforgettable experience. The room offered stunning beach views, and the service was top-notch, with staff going above and beyond. The amenities, from the pool to the dining, were impeccable. Highly recommend for anyone visiting Rio!