Galles du Sud : Séjours pour enfants

The hotel was nice, but the checkin was quite a pain. I booked via expedia.fr and within a few hours they send le an email since they didnt ubderstood sole french. So i specifically told them i booked a "2 single beds" room. When i arrived with my colleague, they gave us a "1 double bed" room. We went back to the lobby and happily changed the room. Again, it was a "1 double bed" room... So we wemt back and they didnt found another room. So they suggested that one of us sleep on the sofa. I m not sure irs quite professional to propose this to resolve the issue. So we separated the double bed and asked for a second mattress cover and blanket, and they happily gave them to us. They gave us, thats all. So here we are, at 11pm on a Sunday, after a long trip, separating the beds and doing our own beds in the hotel... I m not sure I would call that a good service. Except that, the rest of the stay was enjoyable, but if I book something, I expect to have it and I expect the hotel to resolve the issue in a proper way rather than proposing the sofa or letting the clients do their bed...

They had not really well anticipated the amount of people that were coming so a lot of people had to wait to get their rooms. The staff was doing their best though. Despite being next to the highway, it was pretty calm. Quite close to the bay so that’s a plus. Overall good experience despite the wait for checking in!

chambre agréable, personnel disponible, quartier près de tout (gare, restaurants, boutiques, passages couverts, château. Pour les bons marcheurs, on peut même pousser à pied jusqu'à Cardiff Bay ou la cathédrale Llandaff) On a trouvé que la douche était compliqué, mais si on avait pris le temps de se faire aider par le personnel, on aurait sans doute réglé notre problème de pression d'eau. En l'occurrence, on était tellement pressé pour sortir visiter Cardiff qu'on s'en est pas soucié.

chambre agréable, personnel disponible, quartier près de tout (gare, restaurants, boutiques, passages couverts, château. Pour les bons marcheurs, on peut même pousser à pied jusqu'à Cardiff Bay ou la cathédrale Llandaff) On a trouvé que la douche était compliqué, mais si on avait pris le temps de se faire aider par le personnel, on aurait sans doute réglé notre problème de pression d'eau. En l'occurrence, on était tellement pressé pour sortir visiter Cardiff qu'on s'en est pas soucié.