Bermuda: Kindvriendelijke vakanties

The staff at The Hamilton is top notch but the room this time was a real disappointment. This is our third time visiting within 12 months. We have always booked the Fairmont Gold Room. Previously we have had wonderful balcony rooms with beautiful views. This time we were given a room overlooking air conditioning units, the roof of a restaurant and dumpsters. There obviously was no balcony. We asked to change rooms and were told we couldnʼt. We were very disappointed in our stay this time.

Amazing stay. I want to go back! The property was absolutely gorgeous.

Amazing experience! I'll be back sooner rather than later.

Mooi verzorgd rustig hotel met prachtig uitzicht op Hamilton

The cabana king room was lovely, but generally, I did not think the service lived up to the Rosewood brand. The staff were all very friendly, but perhaps they were spread too thin? Examples: the staff in London never ask for our name (and room) as they learn them immediately. Not true here. More importantly, the service throughout was slow. I had to call twice for more bottles of water (they were too small) and waited 45 minutes to get them replenished in our room despite the room having earlier been made up. I wanted to order at the pool (open at 8am) but there was no one there at 9:50. I was told pool service started at 10am. At 10:15 when staff appeared, I was told it started at 11am. In the Conservatory, we watched 3 staff members at the end of the bar for 15 minutes before we got eye contact, and then it was a few more before someone came to see us. By that time, we could no longer order another drink because our dinner reservation was minutes away. Text messaging helped with some things, but it often took a long time for a response; calling the front desk helped. The food at Sul Verde was just okay (we both had pasta); the service was disorganized (for example, 2 servers asked to take our order). The $135 ribeye at the Brasserie was cooked as ordered but was chewy. My best meal was a smash burger served poolside. With the prices the Rosewood charges, expectations run high. Unfortunately, only the spa seemed worth the premium cost. We won’t return.

Nice and cozy…. Very serene!

The cabana king room was lovely, but generally, I did not think the service lived up to the Rosewood brand. The staff were all very friendly, but perhaps they were spread too thin? Examples: the staff in London never ask for our name (and room) as they learn them immediately. Not true here. More importantly, the service throughout was slow. I had to call twice for more bottles of water (they were too small) and waited 45 minutes to get them replenished in our room despite the room having earlier been made up. I wanted to order at the pool (open at 8am) but there was no one there at 9:50. I was told pool service started at 10am. At 10:15 when staff appeared, I was told it started at 11am. In the Conservatory, we watched 3 staff members at the end of the bar for 15 minutes before we got eye contact, and then it was a few more before someone came to see us. By that time, we could no longer order another drink because our dinner reservation was minutes away. Text messaging helped with some things, but it often took a long time for a response; calling the front desk helped. The food at Sul Verde was just okay (we both had pasta); the service was disorganized (for example, 2 servers asked to take our order). The $135 ribeye at the Brasserie was cooked as ordered but was chewy. My best meal was a smash burger served poolside. With the prices the Rosewood charges, expectations run high. Unfortunately, only the spa seemed worth the premium cost. We won’t return.