St. Lucia: Avontuurlijke vakanties

Heel fijne plek, veel verschillende zwembaden, genoeg ligbedden, veel keuzes in eten en drinken. Personeel was heel erg vriendelijk en behulpzaam. Genoeg keuze in de restaurants mbt allergieën (gluten en dairy). Veel mogelijkheden in trips, hiken, boattrip, snorkeling, ziplining etc. Het eten is erg goed. Heel divers en vers! De restaurants zijn niet groot en geven ook niet het massale gevoel van een all inclusive. Bediening is heel erg vriendelijk. Zeker een aanrader!!

A Completely Unacceptable Experience — Serious Security Concerns and Disrespectful Staff I rarely write reviews this strongly, but our experience at Secrets St. Lucia Resort & Spa was unacceptable and absolutely not what anyone should expect from a luxury resort associated with Hyatt. During our stay, our room was broken into. That is serious enough on its own. What turned an already disturbing situation into an awful experience was the resort’s response. We reported the incident on Friday. Instead of seeing urgency, concern, and immediate communication from security and management, we experienced delays, poor communication, and a response that left us feeling as though we were the problem for expecting answers. We did not receive meaningful follow-up until days later, when we were preparing to leave. Even more disappointing was the attitude of some of the staff. We encountered behavior that we considered rude, dismissive, and outright disrespectful. After having our privacy and sense of security violated, the absolute minimum we expected was professionalism and empathy. Instead, there were times when we felt like an inconvenience simply because we continued asking questions about what had happened. This wasn’t a complaint about a slow dinner or an imperfect room. Someone entered our room. We did not feel safe. When guests report something that serious, management and security should respond immediately and transparently. We also left the resort with significant unanswe

Overall wonderful stay. Staff amazing espeacially front desk and shuttle drivers. They made the experience wonderful. Just a few hiccups but got sorted out. Would definitely visit again and recommend.

Heel fijne plek, veel verschillende zwembaden, genoeg ligbedden, veel keuzes in eten en drinken. Personeel was heel erg vriendelijk en behulpzaam. Genoeg keuze in de restaurants mbt allergieën (gluten en dairy). Veel mogelijkheden in trips, hiken, boattrip, snorkeling, ziplining etc. Het eten is erg goed. Heel divers en vers! De restaurants zijn niet groot en geven ook niet het massale gevoel van een all inclusive. Bediening is heel erg vriendelijk. Zeker een aanrader!!