Gold Coast : Vacances tout compris

Très bon hôtel de « petite » taille pour New York, seules une dizaine de chambres par palliers, loin des couloirs interminables! La chambre était faite tous les jours, le personnel est très gentil et serviable avec le bonjour et sourire tous les jours. Emplacement idéal proche de Times Square mais pas dans la foule. Métros très proches avec lignes principales desservies. La chambre a un très bel espace ainsi que la salle de bain. Nous avons profité d’une petite supérette en bas de l’hôtel (à droite en sortant de l’hôtel) pour prendre le petit déjeuner le matin (fruits frais, pâtisserie). Et attention à notre arrivée pour l’anniversaire de mon mari 🤗. Très bon rapport qualité prix, je recommande vivement!

personnel courtois.

I stayed here June 12-20, 2026 (rooms 514 & 607), and my experience was deeply mixed. Positives: The hotel has a warm, elegant atmosphere. The bed was excellent, housekeeping was perfect, and the Molton Brown toiletries and lobby water fountain were lovely touches. Special thanks to Tommy and the other front desk agent for their friendly service. Negatives: Maintenance issues were highly disappointing. Room 514 had a bulging bathroom door, loose handle, dirty curtains, a broken office chair, and a clicking bathroom light (possible short circuit). The mini-fridge didn’t work, ruining a $19 tiramisu on day one. The Chromecast was down for two days, and despite promises, no on-site engineer came to fix it. We also didn’t receive breakfast cards on arrival. The elevator was out of order for our first three days. The "Urban Cove" area needs attention: the menu was stained, and furniture requires cleaning. The continental breakfast lacked variety, with basic items like grapes or granola often missing. There is also no laundry service, only an external app. When I showed Tommy the room’s poor state, nothing was done. A free upgrade is nice, but providing a room that works as intended for the whole week is basic customer respect. At checkout, the front desk simply wished us a good trip without addressing these unresolved issues. I cannot recommend this hotel until maintenance improves.

Excellent hôtel. La vue est magnifique et le personnel très serviable. Le restaurant est sympathique. La chambre n'est pas très grande mais très bien agencée. Tout est impeccable et la literie très confortable avec une housse matelassée qui recouvre la protection plastifiée.

They asked me to pay 40 us at my arrival for extra tax including 25us credit in their restaurant but it’s hidden cost of course. They took 50us on my account on deposit saying it was just locked but at the check out they said it will be refund in few weeks… so it’s just locked or taken and refund ? not the same. I have to check my account to see… The room was very nice all good except the phonic isolation was very bad (door slapping like it s your own door and street noise). It can waive you up easily. Except that the lobby is very nice

Quand un hôtel a 3 ascenseurs mais que déjà à votre arrivé 1 seule fonctionne mais que au moment du départ aucun ascenseur ne fonctionne et que vous êtes au 22 em étages et que personne ne sait géré cette situation donc on vous laisse descendre vos bagages du 22 em étages sans aucune aide

personnel courtois.