Val d'Ossola : Vacances tout compris

Exceptionnel tout est parfait . Personnel accueil tout vraiment. !

Petit déjeuner à la carte payant

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Vraiment un super hôtel, qui est au sein d’un parc botanique, c’est magnifique Il y a plusieurs restaurants plusieurs piscines ou plusieurs spa et surtout une plage privée qui donne sur le lac de Lugano c’est tout simplement génial

The rooms are unfortunately not soundproof. We requested to change rooms the following day because we were unable to sleep the previous night due to several children repeatedly leaving their room and knocking on their parents’ door, which was right next to our room. In our new room , we also found a clothes moth coming from behind the clothes rack, which was quite unpleasant and concerning. It would be important to check underneath the foldable beds kept in the rooms. In the room, we found sweets and dirt underneath the bed, which suggests that the area had not been properly cleaned. Finally, the welcome at breakfast in the morning was not what I would expect from a five-star hotel. There was no “good morning” or any particular greeting from the staff. The breakfast area was also extremely noisy, with several families being very loud, and no one from the hotel seemed to intervene or ask them to keep the noise down. I had an excellent memory of the Meliá Hotel after my stay at this same property last November, which is why I was particularly disappointed with this stay in August. Unfortunately, this time I did not feel that I was staying in a five-star hotel, but rather in a three-star property. I hope the hotel will take these comments seriously, as the overall experience did not meet the standards I had previously experienced and expected from Meliá.

Petit déjeuner à la carte payant

Tres bon sejour. Buffet froid disponible et gratuit le soir pour nous excuser le desagrement lié aux travaux. Merci. Personnel tres agreable. Belle chambre bien equipee.

Petit déjeuner à la carte payant

Vraiment un super hôtel, qui est au sein d’un parc botanique, c’est magnifique Il y a plusieurs restaurants plusieurs piscines ou plusieurs spa et surtout une plage privée qui donne sur le lac de Lugano c’est tout simplement génial

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