Europa: All-inclusive vakanties

Bed en slaapbank in 2 kamer appartement moeten hoognodig vervangen worden, zeer matig comfort. Verder op bepaalde punten is het resort wel aan een upgrade toe. Personeel zeer vriendelijk, buffet zeer ruim. Ruimte in kamer en in algehele zin zeer goed, ligging zeer goed

Het was heel koud in de kamer en verwarming was niet aanwezig. Voor de rest alles prima.

Vriendelijk personeel, schone kamers, veel variatie bij het ontbijt, mooi uitzicht. Alleen was er geen afstandsbediening voor de tv.

Vriendelijk personeel, schone kamers, veel variatie bij het ontbijt, mooi uitzicht. Alleen was er geen afstandsbediening voor de tv.

Eten diversiteit ,service , zwembad steeds bedjes vrij allemaal uitstekend. Minder goed , dunne muren , koud eten .

Het was heel koud in de kamer en verwarming was niet aanwezig. Voor de rest alles prima.

Terrible state of the property. No maintenance, bad food, closed restaurants. Wished we would have skipped this one.

Het was heel koud in de kamer en verwarming was niet aanwezig. Voor de rest alles prima.

Unfortunately, our experience at the Grand Hyatt Lanzarote Playa Dorada Resort was seriously affected by repeated food safety issues. During our stay, we found a piece of wire in our food. This was already a very concerning incident, raising serious questions about the hotel's food safety standards. Even more seriously, my partner has coeliac disease, a condition that requires strict avoidance of gluten. Despite having clearly communicated this dietary requirement and receiving assurances that her food would be gluten-free, she was served regular pasta that was incorrectly presented as gluten-free. This resulted in a severe reaction requiring medical attention. To be fair, the staff present at the hotel did assist us following these incidents, and we appreciated their immediate efforts and the human understanding they initially showed us. Unfortunately, that sense of care and compassion seems to have disappeared entirely since we left the hotel. Food safety should be a fundamental priority for any hotel, especially one operating under an international brand such as Grand Hyatt. Mistakes can happen, but this was not a minor mistake. It was a serious failure with severe consequences for someone's health, and quite frankly, one that should never have happened, especially at a hotel of this standard. Sadly, these experiences have significantly damaged our confidence in the hotel and the Hyatt brand.