Isla Contoy: All-inclusive vakanties

The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty.

The pool was in maintenance, did not communicate. Although upgrade - this was sad.

The hotel is new and immaculate. We were treated like royalty. Foods were fantastic. The Gem of Cancun!

Rooms were clean consistently and often throughout the day. We stayed in privilege room but didn’t really get all the privilege amenities. Some of the staff were rude and expected a tip after doing a poor job. Allure lounge was closed most of our stay which was a key privilege private part we wanted to do. Overall great resort 4/5 for us.

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Rooms were clean consistently and often throughout the day. We stayed in privilege room but didn’t really get all the privilege amenities. Some of the staff were rude and expected a tip after doing a poor job. Allure lounge was closed most of our stay which was a key privilege private part we wanted to do. Overall great resort 4/5 for us.

The hotel is new and immaculate. We were treated like royalty. Foods were fantastic. The Gem of Cancun!

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We had an absolutely incredible stay for our 5-year anniversary! Right from the start, the fantastic entrance hall with its astonishing panoramic ocean view leaves you speechless. You are truly overwhelmed by the sheer size of the property. The service was flawless from start to finish, including top-notch housekeeping. We received a generous room upgrade to a very spacious suite with separate bedrooms, a living area, and a balcony jacuzzi with a fantastic ocean view. As a former bartender and 5-star hospitality worker, I was highly impressed by the top-class bars throughout the hotel and at the pools. They serve excellent cocktails and premium imported spirits. It is absolutely 5+ star worthy. The culinary experience was just as outstanding. We highly recommend dining at Copal (Mexican), Minami (Japanese), and Bao (Asian), alongside the excellent open buffet and room service breakfast. The resort facilities are amazing for families. We loved the massive main pool (which feels 1000 meters long!) and the saltwater pool. The entertainment options are highly recommended too, including laser tag, the arcade, escape rooms, golf, and VR baseball and racing. A special thank you to Rebeca and Alberto from the pre-arrival team for their fantastic support. They even arranged a thoughtful anniversary card and a piñata that our kids absolutely loved. They thought of every detail. We highly recommend this resort!

The resort its self was great very relaxing. Definitely more for couples. Aquino our server was amazing ! He Even decorated our lunch table for my birthday at the buffet which was sooo sweet ! I just wish there was more activities or more things to do for single, friends to do on the resort. The food was good, great selections. Our favorite was the Asian restaurant. The pool areas were amazing. The Room was cozy and the bed was soo comfy. This was the perfect getaway for relaxing. Also, all the staff members on the resort were so kind and helpful !