Baie de Bilbao : Vacances tout compris

This was a very disappointing experience. When I arrived late at night after a flight, I discovered that the hotel had scheduled a water shutdown between 00:00 and 04:00. As a result, I was unable to shower, brush my teeth, or even access drinking water after a long journey. Had I been informed about this in advance, I would have chosen a different hotel. Unfortunately, despite raising the issue with the hotel, they declined to offer any form of compensation or acknowledge the inconvenience caused. Clear communication about planned maintenance that significantly affects basic amenities is essential.

Bedroom was very nice. The staff - especially front desk (Lupino) was amazing. The breakfast was very good. Great variety. The pools were fantastic.

Nous venons chaque année et à chaque fois tout est parfait! La propreté, la gentillesse du personnel, le stationnement. Nous reviendrons l’année prochaine ☺️

;Chambre spacieuse et propre. Lit et oreillers confortables

Chambre exceptionnelle et rooftop très agréable. On regrettera uniquement le quartier d’une saleté invraisemblable pour un hôtel de ce niveau.

;Chambre spacieuse et propre. Lit et oreillers confortables

Bedroom was very nice. The staff - especially front desk (Lupino) was amazing. The breakfast was very good. Great variety. The pools were fantastic.

Hôtel parfaitement situé à proximité de commerces, de la rivière, de restaurants. A une distance à pied raisonnable du musée Guggenheim en marchant le long de la rivière... Hôtel très agréable avec un personnel très agréable. Le petit déjeuner est frais et varié avec une mention spéciale pour Maria qui a accepté de nous servir en dehors des heures prévues malgré notre erreur de timing. Je recommande vivement.

This was a very disappointing experience. When I arrived late at night after a flight, I discovered that the hotel had scheduled a water shutdown between 00:00 and 04:00. As a result, I was unable to shower, brush my teeth, or even access drinking water after a long journey. Had I been informed about this in advance, I would have chosen a different hotel. Unfortunately, despite raising the issue with the hotel, they declined to offer any form of compensation or acknowledge the inconvenience caused. Clear communication about planned maintenance that significantly affects basic amenities is essential.

Au prix de la chambre ( 2000€ ) pour 4, déçu d'avoir eu un clic clac comme deuxième lit, qui en plus était cassé et bricolé avec du scotch, ainsi que petit bémol sur la porte des wc qui est entièrement vitré, pas très intime... Si non hôtel propre et personnel discret et agréable.