Baie de Bilbao : Vacances tout compris

This was a very disappointing experience. When I arrived late at night after a flight, I discovered that the hotel had scheduled a water shutdown between 00:00 and 04:00. As a result, I was unable to shower, brush my teeth, or even access drinking water after a long journey. Had I been informed about this in advance, I would have chosen a different hotel. Unfortunately, despite raising the issue with the hotel, they declined to offer any form of compensation or acknowledge the inconvenience caused. Clear communication about planned maintenance that significantly affects basic amenities is essential.

Je recommande cet hôtel, très bon personnel, cadre magnifique

Nous venons chaque année et à chaque fois tout est parfait! La propreté, la gentillesse du personnel, le stationnement. Nous reviendrons l’année prochaine ☺️

Bedroom was very nice. The staff - especially front desk (Lupino) was amazing. The breakfast was very good. Great variety. The pools were fantastic.

This was a very disappointing experience. When I arrived late at night after a flight, I discovered that the hotel had scheduled a water shutdown between 00:00 and 04:00. As a result, I was unable to shower, brush my teeth, or even access drinking water after a long journey. Had I been informed about this in advance, I would have chosen a different hotel. Unfortunately, despite raising the issue with the hotel, they declined to offer any form of compensation or acknowledge the inconvenience caused. Clear communication about planned maintenance that significantly affects basic amenities is essential.