Tancah: Skivakanties

This hotel is perfect, relaxing vibe, the cenote is amazing, the staff is so humble and attentive, excellent service, food was delicious. Definitely would recommend this hotel.

The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty.

The pool was in maintenance, did not communicate. Although upgrade - this was sad.

Great spacious room, excellent locaties. Amenities are fantastic. Varied choice of food. Can highly recommend the vegan restaurant for lunch on the beach. Helpful friendly staff. All very safe.

Goed: accommodatie en personeel, gratis fietsen, zeezicht Slecht: Geen strand, alleen gratis internet in de receptive van het hotel.

This hotel is perfect, relaxing vibe, the cenote is amazing, the staff is so humble and attentive, excellent service, food was delicious. Definitely would recommend this hotel.

Check in was a horrible experience. The girl who checked us in did not give us any information except to be back at 3:00 and when we returned we were told we had to wait another 10-15 min. At one point our key stopped working and Eduardo at the reception told me I had to wait until he checked in the 5 guest that were waiting unitl he could help me. (which would have taken 15 min each) I needed to get into my Room for a medicaton that was needed then. He was rude and unhelpful. THe concierge is not helpful you did to change the name in the states the Consiorge is able to help with all things the only thing they could do was make reservations and try to sell you things. Cant make exchange money, cant help with issues that arise. You have an abundence of staff that keep the place clean but when it comes to Customer service quite often we would find Bartenders, Waiters, Etc. Missing. You staff is more intrested in socializing with each other then actual helping guests I would not recommend Lomas resorts to anyone and will not return to any of them. T

We had an absolutely incredible stay for our 5-year anniversary! Right from the start, the fantastic entrance hall with its astonishing panoramic ocean view leaves you speechless. You are truly overwhelmed by the sheer size of the property. The service was flawless from start to finish, including top-notch housekeeping. We received a generous room upgrade to a very spacious suite with separate bedrooms, a living area, and a balcony jacuzzi with a fantastic ocean view. As a former bartender and 5-star hospitality worker, I was highly impressed by the top-class bars throughout the hotel and at the pools. They serve excellent cocktails and premium imported spirits. It is absolutely 5+ star worthy. The culinary experience was just as outstanding. We highly recommend dining at Copal (Mexican), Minami (Japanese), and Bao (Asian), alongside the excellent open buffet and room service breakfast. The resort facilities are amazing for families. We loved the massive main pool (which feels 1000 meters long!) and the saltwater pool. The entertainment options are highly recommended too, including laser tag, the arcade, escape rooms, golf, and VR baseball and racing. A special thank you to Rebeca and Alberto from the pre-arrival team for their fantastic support. They even arranged a thoughtful anniversary card and a piñata that our kids absolutely loved. They thought of every detail. We highly recommend this resort!

the staff went above and beyond. the pools were great and the spa was so relaxing. All the restaurants excellent.