Eulsuko: Skivakanties

地理位置極佳，員工服務不錯，但洗臉台水漕無法正常排水，浴室積水，硬體需要改善

엄마 아빠와의 오랜만의 여행에 탁월한 선택이었어요. 체크인부터 원활하였고, 시설 청결도에서부터 67층에서 바라보는 뷰까지 가족 모두 만족했어요. 해운대 바다까지 걸어서 갈수 있는 거리라서 더더욱 좋았던 것 같아요. 다음 부산 여행도 여기서 묵고 싶습니다

The appartment itself was clean and nicely decorated, but the service and comfort is nothing like adverised. First of all, after booking you receive an email with the information that check-in details will be distributed 48h upftont. I did not receive anything, so 24upfront I contacted the property. The chat option is a bot and omly speaks Korean. Via de homewebsite you can reach a human, that translates to English. Their policy is to email the details at 11am on the day of your stay? Why send me an email with 48h… When I arrived in the room I found a big screen on the wall that controlls everything. It cant switch to english, and you need it to switch of the heating device. Great! The next day I wanted to enjoy the pool and gym, like they advertised in their pictures. Turns out you have to pay additional (almost the price of the room itself) per day to use both. They say it is mentioned in the small remarks, and that it is ownef by an other company. But seriously: they use the pictures as it is their own property. On top of that there is no reception, no housekeeping and an extra towel is very difficult to get. Even if you reach a human on the Korean chatfunction (which also starts with a non-english chatbot). This ‘hotel’ was more expensive then hotels with same rarting and quality in the same neighbourhood. I paid extra for this ‘hotel’ due to looks of the room, the pool an gym. What you get is an ok room, difficult communication and not the extra comfort you pay for.

에어컨 시설이 소음이 적어 밤새 틀어놓고 자도 좋았습니다. 다만 체크인할때 출입 안내가 헷갈렸는데 호텔측 안내가 부족했습니다. 출입시 입구가 열려있지 않았으면 매우 어려웠습니다.