Isla Caja De Muertos: Luxe vakanties

We stayed 3 nights($400 a night) in an ocean view room. Room smelled like mold and mildew especially in the HVAC system. We ended up turning off the system for fear of getting sick although outdoor temps were in the high 90's. Cheap paper cups were supplied for drinking. The whole building is in need of major repairs/renovation. Terribly disappointing. We expected a Hilton level experience, a brand we travel with consistently.

I recently stayed at this hotel and was extremely disappointed. They advertise having a full spa, which was a major reason I booked here. Upon arrival, I discovered that there is no spa on-site at all. Instead, they casually refer guests to some spa in the city that has no connection to the hotel. This is blatant false advertising. I felt misled and frustrated, as I specifically chose this hotel expecting to unwind at a spa without having to leave the property. Very disappointing experience, and I would not recommend this hotel to anyone. One star!

Room was very clean and accessible to major parts I wanted to see in the city. No food or drink available and no conditioner in the shower. I didn't access the pool but the staff was kind.

Managed well, great communication, great location!

N/A