Centrale Staten: Luxe vakanties

I have stayed here several times and I am almost never disappointed. The service at the hotel (on all levels) is excellent. Everyone goes out of their way to make sure that every need is met. Our room was very comfortable and the concierge was key to arranging for the hotel car to take us to dinner and get us back to the hotel.

fantastische ligging, prachtige view, geweldige fitness en spa, en heel vriendelijk personeel. Mooie kamers, ruim!

This hotel is truly beautiful — Art Deco style, full of character and soul. The lobby is stunning, and the corridors feel like they transport you to a different era, with elegant marble floors… It could easily be a museum. It’s located downtown, and many sights are within walking distance. The subway and bus stops are also nearby. Our room was clean, the bed was comfortable, but the bathroom could use renovation. However, it’s a large hotel, and that comes with some downsides. There was a long queue for both check-in and check-out, as not all service desks were staffed. We stayed for four nights, but had to downgrade our room because it still wasn’t ready — even at 5 PM. There was no refund, and as compensation we were offered a free breakfast, which turned out to be just for one day. Very disappointing. Upon check-out, the bills I received showed additional charges of $352.26 for taxes and parking. However, my credit card was charged a total of €495.88 — significantly more than expected. I sent multiple messages via Expedia, but the hotel never responded. Since I was traveling through the U.S., I didn’t have the time to call and follow up properly. I sincerely hope the hotel will look into this and respond accordingly.

fantastische ligging, prachtige view, geweldige fitness en spa, en heel vriendelijk personeel. Mooie kamers, ruim!

Een uitstekend hotel met zeer vriendelijk personeel We hebben genoten van het vriendelijke en behulpzame personeel Een goede uitvalsbasis om Chicago te verkennen👍