Centre des États-Unis : Vacances de luxe

Très joli hôtel

Excellent location for an excellent hôtel. But rates are in Line: $120 for a simple continental breakfast in room for 2 tip included.

We chose The Joule as one of the highlights of our Texas trip, expecting a true five-star family experience. Unfortunately, our stay was disappointing. At check-in, one of our two rooms was still unavailable after 5:00 p.m. (although check-in is guaranteed from 3:00 p.m.), and despite requesting rooms on the same floor as our children, we had to accept rooms on different floors. Our room was also missing bottled water and a coffee machine, which had to be requested. We were also surprised to pay a $35 daily hotel service fee, supposedly covering amenities such as the pool and in-room services, yet the service did not match the charge. Housekeeping had still not serviced our room by late afternoon, bottled water was again missing, and the overall experience fell well below five-star standards. The biggest disappointment was the pool. By late afternoon, many guests were drinking heavily and several appeared intoxicated. The atmosphere felt more like an adults-only party than a luxury hotel welcoming families. That evening, loud intoxicated guests in the hallway kept us awake until we had to call security. We were also disappointed that ongoing construction around the hotel was not disclosed before our arrival. The hotel is beautifully designed, but the service and overall experience did not justify its five-star rating or the additional service fee. Families should know that the atmosphere is geared more toward adults seeking a lively social scene than a relaxing luxury st

Bel hôtel, je regrette de n’avoir jamais reçu le coup de téléphone pour m’annoncer la disponibilité de la chambre. Nous y avons eu accès après 19.00 Du coup un upgrade nous a été offert avec le sourire, mais nous n’avons pas pu utiliser les 25 euros de cadeau Personnel souriant et agréable et le spa très cher mais un très bon service

Excellent location for an excellent hôtel. But rates are in Line: $120 for a simple continental breakfast in room for 2 tip included.

Très joli hôtel

We chose The Joule as one of the highlights of our Texas trip, expecting a true five-star family experience. Unfortunately, our stay was disappointing. At check-in, one of our two rooms was still unavailable after 5:00 p.m. (although check-in is guaranteed from 3:00 p.m.), and despite requesting rooms on the same floor as our children, we had to accept rooms on different floors. Our room was also missing bottled water and a coffee machine, which had to be requested. We were also surprised to pay a $35 daily hotel service fee, supposedly covering amenities such as the pool and in-room services, yet the service did not match the charge. Housekeeping had still not serviced our room by late afternoon, bottled water was again missing, and the overall experience fell well below five-star standards. The biggest disappointment was the pool. By late afternoon, many guests were drinking heavily and several appeared intoxicated. The atmosphere felt more like an adults-only party than a luxury hotel welcoming families. That evening, loud intoxicated guests in the hallway kept us awake until we had to call security. We were also disappointed that ongoing construction around the hotel was not disclosed before our arrival. The hotel is beautifully designed, but the service and overall experience did not justify its five-star rating or the additional service fee. Families should know that the atmosphere is geared more toward adults seeking a lively social scene than a relaxing luxury st

Excellent location for an excellent hôtel. But rates are in Line: $120 for a simple continental breakfast in room for 2 tip included.

Bel hôtel, je regrette de n’avoir jamais reçu le coup de téléphone pour m’annoncer la disponibilité de la chambre. Nous y avons eu accès après 19.00 Du coup un upgrade nous a été offert avec le sourire, mais nous n’avons pas pu utiliser les 25 euros de cadeau Personnel souriant et agréable et le spa très cher mais un très bon service

PERFECT

Réputation surfaite. Manque de commodités dans la chambre, pas de micro-onde, pas de machine à glace, pas suffisamment d'espace pour valises, manque de barres de serviettes. Lumière de salle de bain trop forte, pas de fauteuil dans la chambre...