Ouest de l'Iowa : Vacances de luxe

Our family was super excited to stay in this hotel with our hometown team to experience the college World Series. We knew the prices would be high, simply because it was close to the park. With that being said, when we first tried to get a room, the price was listed at $500, went up to $1000 a night. Ballpark view was more. What they don’t tell you, is the ballpark view (while it’s beautiful) was also RIDICULOUSLY loud. They offered the mayor’s number upon checking in. I called two days before arrival and asked about a hotel shuttle- no hotel shuttle came when we landed. Tried to call the front desk as advised. No answer. I also asked for a cot to be provided. Supposedly “A note was put on my reservation”. I had to call back and ask for a cot. The WiFi didn’t work, never or anywhere in the hotel. It’s 2026 and at $600-$1000 a night, WiFi is necessary. Trying to check out this morning after the championship games, they were completely out of breakfast items at the Starbucks. Keys were messing up multiple times. To be busy a few times out of the year and to charge these prices. I really expected more. Hotel was pretty clean. I just really expected more to the money.

Great staff, but property is worn. Shower handles are chipping paint, no phone chargers anywhere in room, no water in fitness center. Lacking updates and maintenance - esp for a Hilton property. Lastly, there was no notification that all of the surrounding streets are torn up and under construction - absolutely no parking, unless it pay for their valet.