Wendland: Avontuurlijke vakanties

Our prepaid business week was completely sabotaged by this hotel. We had a full week booked and fully prepaid for an essential business trip. Due to unforeseen circumstances, we arrived a day late (after the first night). Instead of professional hospitality or basic problem-solving, we were treated appallingly. The hotel had brazenly resold our room to someone else and marked us as a 'no-show'. This means they collected money twice for the exact same room: once through our prepaid reservation, and a second time from the new guest. Pure double-dipping! To make matters worse, they only offered a room for just one night (until tomorrow), leaving the rest of our business week completely unresolved, and provided no suitable alternative accommodation for the remaining days. When we demanded accountability, they had the nerve to offer a measly 10% refund after keeping our money for a week we were locked out of. The staff lacked basic professionalism, empathy, or any understanding of corporate hospitality. This hotel essentially pockets your money and leaves business travelers stranded. Save your company the financial loss and frustration and avoid this hotel at all costs.

Mooie kamer Goed personeel

Goede accommodatie

Nobody knows there is a hotel Reception on level 8 After that everything becomes black literally Warm rooms without air conditioning Vegetarian breakfast which is extremely expensive, with a broken coffee machine Unsecured wifi Very noisy

Prima hotel. Alles was netjes. Wij hadden een familiekamer die heel groot was. Aanrecht met spoelbak, kookplaat en koelkast. Inloop kledingkast. Zitbank. Bureau. Balkonnetje. Geen airco helaas. Wel groot raam en balkondeur die open kunnen voor koele avondlucht om af te koelen. Parkeergarage onder hotel is ook handig. Wel koffie maar helaas geen thee en waterkoker. Wel een kookplaat maar geen idee wat je daar mee moet zonder pan of zo.prima restaurant met beperkte kaart. Ontbijt was ook prima verzorgd. Personeel was bekwaam en vriendelijk. Omgeving ziet er nogal verloederd uit met al die gravitie overal maar als je Hamburg verkend zie je het ook echt overal.

Zeer mooi en centraal gelegen appartement. Je loopt zo het centrum in of naar een van de andere bezienswaardigheden in Hamburg. Absoluut een aanrader!

Heerlijk hotel midden in Hamburg, vriendelijk personeel, bedankt! Ik kom zeker terug.

Top lokatie

Nobody knows there is a hotel Reception on level 8 After that everything becomes black literally Warm rooms without air conditioning Vegetarian breakfast which is extremely expensive, with a broken coffee machine Unsecured wifi Very noisy

Zeer mooi en centraal gelegen appartement. Je loopt zo het centrum in of naar een van de andere bezienswaardigheden in Hamburg. Absoluut een aanrader!

Het was buiten erg heet, binnen op de kamer was het ook vrij warm. De ventilator hielp aanzienlijk om te kunnen slapen. Ontbijt was geweldig!

Prima

Our prepaid business week was completely sabotaged by this hotel. We had a full week booked and fully prepaid for an essential business trip. Due to unforeseen circumstances, we arrived a day late (after the first night). Instead of professional hospitality or basic problem-solving, we were treated appallingly. The hotel had brazenly resold our room to someone else and marked us as a 'no-show'. This means they collected money twice for the exact same room: once through our prepaid reservation, and a second time from the new guest. Pure double-dipping! To make matters worse, they only offered a room for just one night (until tomorrow), leaving the rest of our business week completely unresolved, and provided no suitable alternative accommodation for the remaining days. When we demanded accountability, they had the nerve to offer a measly 10% refund after keeping our money for a week we were locked out of. The staff lacked basic professionalism, empathy, or any understanding of corporate hospitality. This hotel essentially pockets your money and leaves business travelers stranded. Save your company the financial loss and frustration and avoid this hotel at all costs.