Mahwah - Nanuet : Vacances à la mer

​Un hôtel extrêmement accueillant et très bien équipé, où l’on se sent tout de suite à l'aise grâce à un service personnalisé et un personnel toujours à l'écoute. On y retrouve pleinement la chaleur et le savoir-faire de l’accueil new-yorkais. Une très belle expérience, nous reviendrons avec grand plaisir !

Très bon endroit, quelques petits points de détails à améliorer, comme un peu plus d’ustensiles de cuisine et une Clim parfois bruyante. Mais le personnel est serviable et sympathique, le métro est à 2 minutes à pied, aucun regret

.

I stayed here June 12-20, 2026 (rooms 514 & 607), and my experience was deeply mixed. Positives: The hotel has a warm, elegant atmosphere. The bed was excellent, housekeeping was perfect, and the Molton Brown toiletries and lobby water fountain were lovely touches. Special thanks to Tommy and the other front desk agent for their friendly service. Negatives: Maintenance issues were highly disappointing. Room 514 had a bulging bathroom door, loose handle, dirty curtains, a broken office chair, and a clicking bathroom light (possible short circuit). The mini-fridge didn’t work, ruining a $19 tiramisu on day one. The Chromecast was down for two days, and despite promises, no on-site engineer came to fix it. We also didn’t receive breakfast cards on arrival. The elevator was out of order for our first three days. The "Urban Cove" area needs attention: the menu was stained, and furniture requires cleaning. The continental breakfast lacked variety, with basic items like grapes or granola often missing. There is also no laundry service, only an external app. When I showed Tommy the room’s poor state, nothing was done. A free upgrade is nice, but providing a room that works as intended for the whole week is basic customer respect. At checkout, the front desk simply wished us a good trip without addressing these unresolved issues. I cannot recommend this hotel until maintenance improves.

A Perfect Stay in the Heart of New York My stay at The Fifth Avenue Hotel was simply outstanding. This establishment perfectly combines elegance, comfort, and impeccable service. The staff is both highly professional and fully dedicated to guest satisfaction, always courteous and attentive. Their remarkable quality of service truly sets this hotel apart. The hotel is wonderfully located, making it an ideal base for exploring New York with ease. The room was exceptionally well-designed and practical, with an attention to detail that truly makes a difference. As a tourism professional in Paris, I have high standards when it comes to hospitality, and I can confidently say that The Fifth Avenue Hotel is a top-tier choice that I highly recommend. I will definitely be back for my next stay in New York, with great pleasure and absolutely no hesitation! ⭐⭐⭐⭐⭐

Pdj de très moyenne qualité Produit bas de gamme Énorme self service façon cantine Très bruyant Services en chambre a minima Pas de recouche , climatisation capricieuse à régler, température glaciale, machine à café scindée autre âge Minibar vide, pas de baignoire Attente interminable aux ascenseurs

.

Hôtel super bien situé, propre.

Très bien situé,

Hôtel super bien situé, propre.

Hôtel très bien placé, personnel à l’écoute. Métros aux alentours pour se déplacer facilement dans Manhattan. Je recommande sans problème