Trans Pennine Trail: Strandvakanties

On the positive side : The bed was comfy, the heating worked, the shower worked. On the down side: Access to the hotel parking was not stated so we parked next door and were told we had to go around to the back of the building. The signs were not seen as it was dark and we ended up parking in a place we should not have. Check before you go if thinking of using. Getting access was odd and not as described in the site details on Hotel.com or on the message sent to me. Not complicated but I was not given a code and told we would be let in by the caretaker. Then told about payment. ONLY BANK TRANSFER OR CASH. Luckily I (just) had enough cash. Had to give this to "the caretaker". Codes given to us but no check that we had parked correctly. Room we were in (1) was not as shown in the Hotel.com picture. It was OK but not well decorated, Not good if we wanted to stay longer. Had to put a lot of things on the floor as nowhere to put them. Television did not work very well (bandwidth issue?) but we did not use it much. Nowhere to put anything in the shower and loo room. Not even towels. Kettle and electrical items fed off 13amp extension cables. Not sure about H+S ! We had a night sleep for not a lot of money but will not use again and will maybe pay a bit more for something more reliably better next time. Your choice, but investigate all reviews. Some are from older hotel (offering breakfast etc!) Not sure how this is a 4 star hotel!!! .

Het hotel is aan renovatie toe: zowel de kamers als de publieke ruimtes. De schoonmaak gebeurt na elke derde nacht, wat we niet oké vonden. Het ontbijt is voldoende uitgebreid. De ligging is goed. Dit hotel is geen 4 sterren waard.

Staff were amazing and helpful, very kind and allowed me to upgrade to a suite as I was there for a special occasion. The hotel itself is beautiful and I love the decor however a downside was no room service and their QR code has not been updated to the new downstairs restaurant TYGA. Also housekeeping did not make the bed during my stay of 3 nights (1 day I put a do not disturb sign) which isn’t what I’m used to. Overall a good experience but there could be some things made better.

Great hotel and amazing service

Het hotel is aan renovatie toe: zowel de kamers als de publieke ruimtes. De schoonmaak gebeurt na elke derde nacht, wat we niet oké vonden. Het ontbijt is voldoende uitgebreid. De ligging is goed. Dit hotel is geen 4 sterren waard.

Nice new room in an older renovated house walking didtancd to the centre and free parking

Donderdag 19 april 2018 ingecheckt. We konden nog niet in de kamer, dus de stad in gegaan. 's Avonds bij terugkomst konden we in onze kamer en ik zakte in elkaar van ellende. De lobby was het enige wat er netjes uitzag. De rest is oud en onwijs vies. De vloerbedekking zag eruit alsof het al decennia lag en alsof er al tijden niet was stof gezogen en dan heb ik het nog niet over de enorme vieze vlekken die al in de vloerbedekking zaten. Op de lobby na, kon ik niets vinden (en door onze onvrede hebben we zelfs vier kamers mogen bekijken) wat er uitzag zoals op de foto's die online stonden. Het hotel is absoluut niet goed voor je gezondheid als je al luchtwegproblemen hebt. En in de kamers waren de ruiten kapot en/of stoel(en), lampen, tv enz. Serieus.... het geld absoluut niet waard! Na contact met Expedia en onze uitleg, mochten we kosteloos annuleren en dat hebben we gedaan. We zijn 's avonds nog op zoek gegaan naar een ander hotel en hebben daar zelfs een gratis upgrade van kamer gehad, omdat ze zo'n medelijden met ons hadden. Uren bellen met Expedia en andere hotels (rekening komt nog), zijn we uiteindelijk uitgeput van de hel in de hemel gekomen. Wel maken we onze complimenten aan Expedia voor de medewerking! En aan de receptioniste van het hotel, die zeer begripvol en meewerkend was nadat ik haar de online foto's had laten zien die totaal niet voldeden aan wat we ter plaatse zijn tegen gekomen.

Staff were amazing and helpful, very kind and allowed me to upgrade to a suite as I was there for a special occasion. The hotel itself is beautiful and I love the decor however a downside was no room service and their QR code has not been updated to the new downstairs restaurant TYGA. Also housekeeping did not make the bed during my stay of 3 nights (1 day I put a do not disturb sign) which isn’t what I’m used to. Overall a good experience but there could be some things made better.