First of all, we want to apologize if you experienced any inconvenience. We always respect quality comments and use them to improve our services, however, I feel the need to completely deny your review.You have booked a hotel located in the heart of the old town, which is protected by UNESCO and has an extremely limited number of parking spaces. Furthermore, the hotel is in a strict pedestrian zone, 50 meters from the cathedral. The hotel has only 3 private parking spaces that need to be reserved at the time of booking the room, this is all stated in the welcome email you received at the time of booking the room.When you reserved the room, you did not reserve parking and you came with a van that takes up 2 parking spaces. All parking spaces had already been sold for guests who made a parking reservation. The staff at the reception helped you find FREE parking also in front of the hotel. Your comment that the staff did not help you is extremely unprofessional. The hotel staff is very friendly and always at the guest's service to make them feel at home (as can be seen from all the other comments).Regarding the comment about the beds in the room, you also did not make a reservation for a double bed, even though you could choose double or twin beds, the beds in the rooms are 200 x 210 cm, which is more than a super king size bed, they can be separated into twin beds if necessaryAny other comment about your stay is redundant, and your rating is not a measure of the quality of the hotel or the staff, which is evident from all the other reviews.With great respectMateo Dell'OrcoHotel manager