Vacances de Yspytty Cynfyn

Very disappointing start to our stay We arrived at 6pm with our 19-month-old granddaughter, only to find another couple already in our apartment. They had been given the same entry details as us, despite booking a different apartment. To make matters worse, the cot we had requested was not provided. The apartment then had to be cleaned and the bedding changed before we could settle in. Thankfully, the on-call member of staff, who was around 30 minutes away, came out to resolve the issues and brought a travel cot. In the meantime, we had to take our very tired granddaughter out for dinner while we waited. The following morning, the shower flooded the bathroom, requiring another call-out and a further 30-minute wait for a mop and bucket. The problem was eventually repaired later that day. The on-call staff member was helpful and did his best, but the overall experience was extremely stressful and disappointing. Basic check-in arrangements and the requested cot should have been organised correctly, and the flooding added further disruption to our stay.

Le séjour a été ok. Réception correcte mais très peu aidante. Souriante mais réponses inutiles aux questions. On vous suggérera de prendre un taxi si vous cherchez un endroit car "c'est plus facile". A noter que les lits ne sont pas faits tous les jours car ils ne sont faits que lorsque le draps sont changés. Les femmes de ménage ne touchent pas aux affaires personnelles, ce qui s'étend visiblement au sol. Rideaux un peu abîmés, j'étais réveillée par le soleil le matin...A noter également que la piscine est 10 livres par entrée et non par jour comme indiqué sur expedia

Bel ancien hôtel , mais nécessite des travaux de restauration pour être au niveau : mobilier, robinetterie, climatisation …

Chambre minuscule, murs de carton-on entend tout des voisins. Lampe brisée, évier bouché et vieille odeur de cigarette dans la moquette