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Avis sur Aurum International Hotel

3.5 out of 5
Aurum International Hotel
30 Nan Xin Street, Xi'an, Xi'an, Shaanxi

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 34 avis sur 106." "
Note des voyageurs de 8 (Bien), d’après 50 avis sur 106." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 106." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 106." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 106." "

8,4/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en avril 2019

10/10 Excellent

Anonymous

Les points forts : Propreté et personnel et service
Hôtel agréable, très bien situé
Hôtel agréable, très bien situé dans Xian. Convient parfaitement pour quelques jours de tourisme à Xian.

10/10 Excellent

Bona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic staff
All the staff were very helpful and friendly to me, from the receptionists to the restaurant staff. I am very grateful to them. The room was exactly what I wanted and comfortable. The location was near to several famous places in the city: the Bell and Drum Towers, the city walls and southern gatehouse, Huimin Jie. And the price was great!
Séjour de 5 nuits en septembre 2021
Réponse de miss liu le 8 oct. 2021
DISTINGUISHED GUEST: Hello! Thank you for checking in again and leaving your comments. We are delighted to have you satisfied with the cost-effective experience and quality of service provided by our hotel. We will continue to make efforts, with more intimate and more intimate service so that more guests feel the warmth of “Home”relaxed! Hope you have been with us, witness our continuous growth, waiting for your visit again! I wish you and your family happiness and good health!

8/10 Bien

tetsuya, kikukawa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
静かな良いホテルです。部屋も清潔感がありフロントの受け付けも問題ありません。次も使用したいと思っています。
Séjour de 1 nuit en octobre 2021
Réponse de miss liu le 8 oct. 2021
尊敬的宾客：您好！感谢您入住奥罗国际大酒店，您对酒店产品与服务的认可，令我们深感鼓舞。能够让入住的每一位宾客拥有舒适的体验一直是我们每一位员工共同努力的目标。我们会继续努力，为每一位宾客呈现贴心的服务和愉悦的享受，期待您的再次光临。

8/10 Bien

Sungjin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
종루역과 회민거리에서 가까운 좋은 호텔
방의 상태는 깨끗하고, 직원들은 친절하였음. 주변에 식당도 많고, 가격대비 좋은 호텔. 종루역과 회민거리에서 가까움.
Séjour de 2 nuits en avril 2021
Réponse de 刘欢 le 11 avr. 2021
존경 하 는 손님: 안녕하세요!오 로 국제 호텔 에 입주 해 주 셔 서 감사합니다. 호텔 제품 과 서비스 에 대한 인정 에 저 희 는 큰 힘 이 되 었 습 니 다.입주 하 는 모든 손님 들 이 편안 한 체험 을 할 수 있 도록 하 는 것 이 우리 모든 직원 들 이 공동으로 노력 하 는 목표 입 니 다.저 희 는 계속 노력 하고 모든 손님 에 게 따뜻 한 서비스 와 즐거움 을 줄 수 있 도록 하 겠 습 니 다. 다시 방문 해 주시 기 바 랍 니 다.

8/10 Bien

sai, TOKYO

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
官庁街に近く、城壁を挟んで隣が警察車両の有人待機所（２４時間？）のため、治安がよい。通りにはコンビニ・スタバ等、飲食店もあり、鐘鼓楼や回民街は徒歩圏内。室内プールは１月も営業していました。２日目にお湯の出に問題があったが、すぐに他の部屋でバスルームの使用を勧められ、残りの２泊はとても良い部屋に換えてもらえた。スタッフの対応が良く、トラブルも楽しめるホテル。
Séjour de 4 nuits en décembre 2019

6/10 Satisfaisant

Suet Man

Séjour de 7 nuits en décembre 2019

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en novembre 2019

8/10 Bien

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was not included, but for the price this was reasonable. The view was very poor from our room. There was another building right outside our window.
Séjour de 5 nuits en novembre 2019

8/10 Bien

Voyageur vérifié

Séjour de 6 nuits en novembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Aurum International Hotel
The hotel was very nice and clean except for a very minor part. It is close to the city walls and conveniently located. I would stay at this hotel again. Highly recommended.
Séjour de 5 nuits en septembre 2019

8/10 Bien

Aris, Athens

Les points forts : Propreté, personnel et service, équipements
It used to e a very good hotel but now is a rather dated one. It could use a little renovation. The majority of the rooms, have s bad odor of smoke, even though it’s considered a non smoking hotel . (The receptionist had to change me 4 rooms before finally finding a non smelling one. The reception guys are doing their best to help the clients but the owner must do the same as well.
Séjour de 2 nuits en août 2019

10/10 Excellent

Stefania

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en juillet 2019

6/10 Satisfaisant

Gilberto

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic location and good size rooms.
Fantastic location, massive room with two bathrooms and two flat TV. Very helpful personnel. Yet, one of the bathrooms had a very strong smell.
Séjour de 3 nuits en août 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay
We had a very comfortable stay here. The room was very nice.
Séjour de 3 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
good : good location not good : Air conditioning turn off from central from 8 am, they charged me using bath robe CNY 160, I am argue with them , then charged me CNY 80 its no price list in the room. i never been charged in china using bath robe when i travel multiple city in China, rip me off.
Séjour de 2 nuits en juin 2019

10/10 Excellent

Cecile

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Nice hotel not far from centre town getting older. Easy to find once there .
Séjour de 5 nuits en décembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
시안 여행 계획 중이신 분들 모두 이곳에 오실 것을 추천
기대 이상으로 너무 만족스러운 숙박이었습니다. 저희는 디럭스 더블룸에 2박 3일 숙박하였습니다. 표준객실보다 많이 넓은데 가격 차이는 그렇게 안나니 디럭스 룸에 머무는 것을 추천합니다.. 침실과 거실이 구분이 되어 있어서 거실에는 캐리어 아무렇게나 펼쳐놓고 쓸 공간이 매우 넓게 있어요. 화장실도 두개 있어서 정말 편했습니다. 건물 외관상 조금 오래된 듯 보였으나 내부는 정말 깔끔하게 잘 관리가 되어있습니다. 흔한 머리카락 한올 보이지 않았네요. 침대도 너무 새하얗고 푹신푹신 꿀잠 잤어요. 종업원 분들은 전부 친절하셨습니다. 위치는 종루와 가까워서 좋았네요. 걸어서 10분 정도 거리에 있습니다. 공항에서 택시타고 온다면 150위안 정도 나옵니다. 기사님한테 호텔 이름 알려주면 바로 아시더라고요. 한가지 미흡한 점이 있긴 했어요. 조식은 60위안 내고 먹을 정도는 아니었어요... 먹거리가 다양하진 않았습니다. 그렇지만 전체적으로 너무너무 좋았습니다.
Séjour de 2 nuits en décembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Centraal gelegen hotel. Zeer vriendelijk personeel. Zeer schone kamer voorzien van alle benodigdheden. Uitzicht was minder, slechts een klein raam. Hadden ruime luxe kamer no. 1712. Prima prijs.
Séjour de 2 nuits en décembre 2018

8/10 Bien

Yip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Very pleasant especially the front office staff - very helpful
Séjour de 3 nuits en novembre 2018

10/10 Excellent

Luis A

Very good hotel. Good and spacious room. Front desk had always someone that spoke English and they were always willing to help. Walking to many attractions is possible and transportation I very close by.
Séjour de 3 nuits en octobre 2018
Réponse de 唐芮 le 27 nov. 2018
Distinguished VIP: Hello, thank you for your 5 points. Aurora Hotel is located in the central area of Xi'an. It's about 10-15 minutes'walk from Zhonggulou and Huimin Street. It's a good choice for you to travel. It brings you an excellent living environment. It's our purpose to serve you. Welcome you to visit again and wish you a happy life.

8/10 Bien

Yu -jen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
很棒的飯店
住宿環境很好 離鐘樓走路5分鐘 及鼓樓很近 還有體力 走20分鐘到城隍廟 及碑林 酒店外也有極方便公車 地鐵 及北方麵店小吃早餐 還有星巴克咖啡 對於台灣人而言絕對沒問題的 住客還可停車 還有遊泳池 健身設施
Séjour de 4 nuits en novembre 2018
Réponse de 唐芮 le 27 nov. 2018
尊敬的贵宾：您好，谢谢您的5分。奥罗酒店位于西安市中心区。从钟鼓楼和回民街步行大约10到15分钟。这是你旅行的好选择。它给你带来了一个极好的生活环境。我们的宗旨是为您服务。欢迎您再次光临，祝您生活幸福。

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excelente ubicación, desayuno ok
Muy buena ubicación, personal amable, desayuno ok.
Séjour de 2 nuits en septembre 2018
Réponse de 唐芮 le 27 nov. 2018
Hello, thank you for your comments, we will continue to strive to do better to give you a satisfactory stay experience and wish you a happy life.

8/10 Bien

Simon

Les points forts : Propreté et personnel et service
Short stay ok
Good place for a few days
Séjour de 3 nuits en septembre 2018

8/10 Bien

Leila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bom hotel
chegamos tarde da noite, o homem da recepção muito enrolado, eramos tres pessoas, o meu quarto com minha amiga ja estava pago e minha outra amiga que estava sozinha no quarto iria pagar ainda. ele fez o checkin do quarto da minha amiga inividual sem cobrar o quarto porque nem pra olha o numero de confirmação dela e queri cobrar o meu quarto ja pago, ficamos um tempãp tentando explicar depois de muito tempo que ele entendeu, muito enrolado e desgaste desnecessario falta de atenção do funcionario. mas a gerente no dia seguinte foi super prestativa, nosso voo foi cancelado por causa do tufão, e ela ficou ligando pra cia aerea pra tentar resolver como nao consegui chamou um taxi pra nos levar no aeroporto. o cafe da manha muito bom, não tem tanta variedade de cafe da manha ocidental, mas dentro da china e muito bom. localização excelente
Séjour de 1 nuit en septembre 2018

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Only 1 person spoke any English and this with a very thick accent. She wasn't always there.
Séjour de 2 nuits en septembre 2018

8/10 Bien

Chang Li

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2018

10/10 Excellent

Rosa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente en todo , personal muy amable ubicación ideal muy recomendable
Séjour de 2 nuits en août 2018
Réponse de Aurum International Hotel. le 15 août 2018
Hello, sorry, I don't understand Spanish. Can you speak English?

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved the service and attention of hotel staff.
Séjour de 3 nuits en juin 2018

8/10 Bien

Zuk, Canada

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Close to some tourist attractions.
This is a pretty good hotel in terms of conditions, comfort, location and staff.
Séjour de 4 nuits en avril 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicely maitained hotel
Clean and nicely maitained hotel.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Only negative and it wasnt the hotels fault
The map on Expedia is wrong for the hotels location. If you bring up the map and move to the right of where the hotel is marked, you will see a half circle road. The road coming off of the middle of the half circle is Nanxin Street, that is the street the hotel is located on. Its a couple of buildings in from the corner.
Séjour de 3 nuits en avril 2018

6/10 Satisfaisant

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
No Air Conditioning!!!
The Aurum hotel was nice and easily accessible and walkable to different areas, and when areas were not within our groups preferred walking distance, there were plenty of taxis were available. My biggest complaint is the air conditioning. Our group had three rooms, each on different floors, and none of them had air conditioning working or turned on. This is unacceptable for us since we are all from Texas, Georgia, and Florida. The daytime highs were in the upper 70’s. Opening windows did help in the evening, but I felt the hotel intentionally disabled the AC on the guest floors. Main lobby and restaurant area had air conditioning.
Séjour de 3 nuits en mars 2018

10/10 Excellent

Aura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2018

8/10 Bien

John, Malaysia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel
A good hotel to stay and is quite convenient where surrounding having nice food. Is quite as the hotel is about 10 minutes walk from the town center. The front counter staffs are all very friendly and helpful and even the cleaners are polite as well. Although the room that we booked is small in size but actually is good enough to stay as we only occupied the room at night after the day trip to the place of interest.
Séjour de 7 nuits en janvier 2018

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
You should avoid misleaded by its building picture
the linen of bedding 5 more years old, you can not sleep well on such pillows. front desk management cannot get out Red tape , check on check out too too slow, billing problems as well
Séjour de 2 nuits en janvier 2018

10/10 Excellent

YA YUE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
非常满意
很好。酒店位置，设施，服务一流。非常满意。
Séjour de 3 nuits en janvier 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
hotel decente
buena,sin embargo el personal del hotel.no fue muy amable y la cama es duriiiisima
Séjour de 1 nuit en décembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
清潔・快適なホテルです
ホテルは清潔であり、快適でした。

2/10 Horrible

Farshad

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don't stay here if you don't SMOKE!
This was the first time that a hotel was so bad that we left after our first night and went to another hotel (Sofitel). Even though we asked for a non-smoking room, the room that we got smelled so bad, especially all the blankets and pillows. We went down and changed the room, and again horrible smell of smoke. I guess if you're a smoker you wouldn't mind that, but for us it was horrible. The English of staff was so bad that they hardly understood us, and when the next morning we told them that we are leaving, they didn't even give us a simple apology. The wifi was also super slow and spotty.
Séjour de 2 nuits en décembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Helpful and enthusiastic staff. Smoking smell in non-smoking room. Need to open window to air the room. Airconditioning seemed not working well. Room though not very modern but well maintained. Nice view from room. Very reasonable rates and a big bargain for what was provided.
Séjour de 4 nuits en novembre 2017

10/10 Excellent

Veronika, Prague

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay in Xian
We stayed in this hotel for 1 night - the check-in was very quick, staff was friendly and helpful and could speak English. We received a room on the highest (23th) floor with very nice view. The room was spacious, clean, very comfortable. Wifi was working without any problem. Everything in the room was working, we did not have any issue. On the next day we headed to Terracota Wariors, so we checked out early in the morning - no problem, all went quickly. The hotel has a cool central position, but is not on one of the main street with high traffic. You can easily access the city wall and other sightseeing points. Should we ever stay again in Xian, we would choose this hotel again.
Séjour de 1 nuit en décembre 2017

10/10 Excellent

Wai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
leizure
Séjour de 2 nuits en octobre 2017

10/10 Excellent

MIGUEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb place
Awesome place, perfect for everything downtown, only problem personnel very limited with foreign lamguages
Séjour de 1 nuit en novembre 2017

8/10 Bien

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It's clean and reception staff are nice.
Séjour de 4 nuits en octobre 2017