The hotel pictures look great, and the hotel itself is an amazing building. The room was good too, but that's where it ends!
We arrived after a long journey hoping for some food only to be informed the chef was feeling 'iffy' so they weren't doing food. We were asked about breakfast, and we both said a full English, which was noted, and were informed breakfast would be served at 7am. Given it was around 6pm we decided to go to the bar for a drink. Only one lager on tap, which fortunately was one I like, only to be told, they'd run out (this was a Saturday!) We wanted an early start in the morning so arrived for breakfast at 7.15 am only to be told, breakfast wouldn't be served until 8am! We therefore had a hot drink, and waited. At 8.10am I asked the member of staff who knew we were there for breakfast, if we had to order? She said yes, so we did. She then informed us that despite me having paid for a breakfast when booking online, a full English was an upgrade, and wanted 10 per person extra!. We said no, and went to see the receptionist, who then said the breakfast was an upgrade and I'd have to pay £18!?!. At no point were we informed of this when we spoke to a man on reception the previous day, who began every sentence with the word, sweet! So we left. I asked to speak to the manager, but she wasn't there until Monday, and she would call me. No call, so I called the hotel to be informed she was on holiday and they didn't know when she was back! Unbelievable!
