Disappointing Stay – Not Worth the Money
We recently stayed at the Alpine Inn in Valemount and unfortunately, it was one of the more disappointing hotel experiences we’ve had.
First, the customer service left much to be desired. The woman who checked us in hardly spoke any English, which made the process frustrating and unhelpful.
The hot tub and sauna were both out of order, despite being advertised as amenities — and we were not offered any discount or compensation for this.
Our room was supposed to accommodate four people, yet the bathroom was stocked with only two towels. There was no recycling bin for bottles, which seems like basic common sense these days.
The kitchenette is extremely outdated, complete with a stove that looks like it hasn’t been replaced since the 1980s. To make matters worse, the dishes were dirty — even though their “house rules” threaten guests with a fine if they don’t wash them.
Lastly, the TV signal was so poor that watching anything was pointless.
Overall, this place needs a serious update and some basic hospitality training for staff. We will not be staying here again and would not recommend it to anyone looking for a comfortable stay in Valemount.