Vakantie en citytrip naar Tlacolula de Matamoros

Un poco viejas las instalaciones pero con un excelente servicio

La habitacion era de buen tamaño y linda decoración, el personal excente actitud de servicio. Lo único malo que tenían eventos privados y el ruido era terrible en la noche, fue difícil conciliar el sueño. Si quieres ir porque no está cerca del centro y del ruido te llevaras una sorpresa.

El aire acondicionado hacía mucho ruido El hotel muy bien ubicado

We had high expectations for Casa Quiote. As an adults-only hotel with strong reviews and a higher price point, we expected comfort, safety, and quiet. We booked the largest room at the back, assuming we would be well positioned for a peaceful stay. The room itself was spacious but very basic and not particularly inviting. There was a refrigerator and the bathroom was good, with a large shower. On the surface, everything seemed fine. However, the first night when we tried to sleep, chaos started. Several guests, apparently drunk or under the influence, were loudly dragging outdoor furniture around for hours. At first, we were genuinely alarmed — the gate closes at night, so you don’t expect that level of noise. We even feared it could be intruders. We reported it, but nothing changed. We did not sleep at all and felt unsafe. The next night, despite speaking to management, the exact same disturbance happened again. The night manager was present but did nothing. At 2 a.m., we were moved to a smaller, less expensive room where the noise was still audible, plus more street noise — without any compensation. The issue was never properly addressed. For a hotel in this price range, this is unacceptable. You pay a premium and get sleepless nights and an unsafe feeling. We strongly do not recommend staying here.

Room was clean and staff were fantastic! Only downside is no fridge, the bathroom doesn’t have an external window and the shower pressure wasn’t the best.