Hôtel près de The Westchester Mall (White Plains)

« Séjour d’un week-end. Dans l’ensemble, l’hôtel est accueillant et bien localisé pour les déplacements. J’ai commandé un souper au restaurant de l’hôtel et c’était très bon. Le petit déjeuner est correct. Par contre il y a deux choses qui m’ont dérangée. 1. Les murs de la douche n’étaient pas bien nettoyés dans notre chambre. Juste avec mon doigt j’étais capable d’enlever la saleté. J’espère que le ménage sera mieux fait pour la personne qui va occuper cette chambre là. 2. J’ai tout payé par...

« Check-in was confusing and poorly organized, which made the start of the stay frustrating. The room itself was fine and comfortable, but the photos on the website were misleading and didn’t match what we saw in person. Overall, an okay room but not the experience we expected. »

« Property was missing needed items and it took two days to get them(coffee maker). For the price you get what you’d expect. Older property with some updates needed. Everything worked but older appliances. »

« did not respond from the morning day of check-in. Responded to me all the way up until the day I was supposed to stay in the house do not book with these people they are scamming »

« Place didn't exist. Host did not respond to requests to clarify check-in. Upon arriving, the location was not as described and an individual who answered the door informed our party this was not a rental property. Had to last minute book elsewhere. »

« The property was double booked and they took my money and the code was never received therefore I could not check in to the property. I’m still waiting on a refund of $416.02 . The property should not be listed if people are occupying it. I was distraught when I found out this on my birthday weekend scrambling to find a place to go at almost midnight. This person should be banned from renting out this property so that it doesn’t happen again! »

« C'est un hotel désuet. »

« Pour le prix mais pas plus »

« Vraiment terrible — à éviter absolument ! Nous avons quitté l’hôtel immédiatement, sans même être remboursés, et Expedia ne nous a offert aucune aide. Nous avons visité six chambres et les six avaient clairement déjà été utilisées. Les lits étaient défaits, il y avait des déchets partout et les planchers étaient sales. L’odeur de cannabis était présente partout dans l’hôtel, et il y avait aussi des traces de cigarettes dans les chambres. Le pire : nous avons trouvé une seringue souillée sur le...

« Établissement propre , personnel agréable et connexion Wi-Fi d excellente qualité. »

« J'ai apprécié mon séjour au dream hotel, un hotel assez agréable où vivre pendant une semaine de vacances. Les propriétaires sont très sympathiques, serviables. Le quartier est plutôt calme, avec des commodités dans les alentours (supermarché, restaurants etc). Je ne regrette pas du tout d'y être restée. »

« À éviter »

« After flying in with four of us from Los Angeles on a Red Eye, we had to drive around for 4-5 hours until we were able to check in at 4pm, however after hours of trying to get into the property with no answer on the contact number ,we finally were able to have the local property manager come out and say that the property overbooked and had no room for us. I spent over 2 hours on the phone getting the run around by Expedia with mixed stories of our accommodations. FINALLY with now the story is...

« This hotel is a disaster ! It was a false advertisement on how the hotel really looks . The room was very very outdated and the air conditioner did not work in the bedroom . The smell was overbearing with roach spray ….. We went up to the room and attempted to stay but we were unable to make it work . The front desk said they had another room but my wife said absolutely not ! The receptionist said he was going to cancel the reservation and not to worry that the charges were going to be removed...

« Très grande chambre confortable, bon petit déjeuner et personnel agréable. »