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Note des voyageurs de 10 (Excellent), d’après 74 avis sur 112." "
10 – Excellent
74
Note des voyageurs de 8 (Bien), d’après 28 avis sur 112." "
8 – Bien
28
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 112." "
6 – Satisfaisant
6
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 112." "
4 – Médiocre
3
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 112." "
2 – Horrible
1
9,4/10
Propreté
9,4/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
8/10 Bien
Vanessa
Voyage en couple
18 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Stayed in Room 5 - basic double room. Very small room and very small shower room. Good tea/coffee making facilities. Nice shower room products but very dirty showerhead! Good breakfast with lots of choices. No food on Sunday evenings and bar shuts at 8.30pm.
Vanessa
Séjour de 1 nuit en mars 2024
Réponse de Gosia Dadalska le 27 mars 2024
Dear Vanessa,Thank you for taking the time to provide us with feedback regarding your recent stay. Your insights are invaluable to us as we continuously strive to improve our guest experience.While I'm glad to hear that you appreciated the tea/coffee making facilities and found our shower room products satisfactory, I want to extend my sincere apologies for any inconvenience caused by the size of the room and shower room. We understand that comfort and space are important aspects of any stay, and I regret that we fell short of meeting your expectations in this regard.Furthermore, I am disappointed to hear about the cleanliness issue with the showerhead. Please rest assured that we take hygiene standards very seriously, and I have addressed this matter with our housekeeping team to ensure that such oversights are rectified promptly. Your feedback helps us maintain the high standards of cleanliness and comfort that our guests deserve.I'm pleased to hear that you enjoyed our breakfast offerings and the variety of choices available. However, I apologise for any inconvenience caused by the lack of food availability on Sunday evenings and the early closure of the bar. Your comments have been noted, and we will explore options to better accommodate our guests' dining needs during these times.Once again, thank you for sharing your experience with us, Vanessa. We hope that despite the shortcomings you encountered, you were still able to enjoy your stay with us. If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to reach out to me directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Gosia Dadalska General Manager
6/10 Satisfaisant
Nadia
Voyage en groupe
9 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The food at the restaurant was nice and staff were helpful. However room not overly clean we couldn’t use kettle or glasses as they simply weren’t clean. We also had to ask for fresh towels. Apart from that, it’s a good location in the Cotswolds and there is parking available.
Nadia
Séjour de 2 nuits en février 2024
Réponse de Gosia le 11 mars 2024
Dear Nadia, I trust this message finds you well. Firstly, I want to express my gratitude for taking the time to provide feedback on your recent stay at the Royal Oak at Tetbury. Your insights are invaluable to us as we continually strive to enhance our guests' experiences.While I'm pleased to hear that you enjoyed the food at our restaurant and found our staff helpful, I must extend my sincere apologies for the cleanliness issues you encountered in your room. Please rest assured that this is not reflective of the high standards we aim to uphold, and I have personally addressed this matter with our housekeeping team to ensure such oversights are rectified immediately.Furthermore, I apologise for the inconvenience caused by the unclean kettle and glasses, as well as the need to request fresh towels. This is certainly not the level of service we aim to provide, and I assure you that your feedback will be used to implement improvements in our operations.On a positive note, I'm glad you found our location in the Cotswolds favourable and appreciated the availability of parking. We are indeed fortunate to be situated in such a picturesque area, and we strive to complement this with excellent service and accommodations.Once again, I apologise for the shortcomings you experienced during your stay. We take your feedback seriously and are committed to ensuring that your next visit surpasses your expectations. If you decide to give us another chance, please don't hesitate to reach out to me directly, and I will personally ensure that your stay is nothing short of exceptional.Thank you for choosing the Royal Oak at Tetbury. We appreciate your custom and hope to have the opportunity to welcome you back in the future. Warm regards,Gosia Dadalska General Manager
10/10 Excellent
Elinor
18 févr. 2024
Elinor
Séjour de 1 nuit en février 2024
8/10 Bien
ANN
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ANN
Séjour de 2 nuits en janvier 2024
10/10 Excellent
Jason
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cotswold trip
Lovely hotel, in a beautiful location
Jason
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Jon
Voyage en famille
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jon
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Fern
10 oct. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
What an expensive mistake
We left and went elsewhere because the room was very dark, like a little cell, and noisy with other rooms above, doors banging etc. The staff were very friendly and helpful.
The pub itself looked nice inside but we didn't stay long enough to experience. I hope Expedia will give us back some of our money. Fern and Bob Ogley
Fern
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Margaret
29 sept. 2023
Les points forts : Propreté et personnel et service
Margaret
Séjour de 4 nuits en septembre 2023
10/10 Excellent
Jennifer
Voyage en famille
24 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family trip from America
Lovely stay. Our family flew from different areas of the U.S. and met in England to travel together. We have no complaints! It was clean. Staff was kind. Location fantastic.
Jennifer
Séjour de 3 nuits en septembre 2023
6/10 Satisfaisant
Alma
17 août 2023
Alma
Séjour de 2 nuits en août 2023
8/10 Bien
Robert
17 août 2023
Les points forts : Personnel et service
Robert
Séjour de 1 nuit en août 2023
10/10 Excellent
lynette
16 août 2023
lynette
Séjour de 1 nuit en août 2023
10/10 Excellent
Kimberly
Voyage en famille
2 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you are staying on the upper floor beware that you will need to transport your luggage up the stairs. The staff did offer us help. Nice quick walk to the village center. Nice park nearby.
Kimberly
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Julia
Voyage en famille
21 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Coming home
We have just had 3 really great days based in The Royal Oak
Michael my husband was born in Tetbury and spent his first 16 years summers there.My only complaint is my final breakfast.I had avacado on toast.The sliced bread was soggy under the topping It needed a strong bread eg sough dough .The staff were so helpful and welcoming we hope to return
Julia
Julia
Séjour de 3 nuits en juillet 2023
10/10 Excellent
Voyageur vérifié
13 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good experience, would stay again, the only downside was the shower could of done with a good steam clean.
Voyageur vérifié
Séjour de 3 nuits en juillet 2023
10/10 Excellent
Tammy
Voyage en couple
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Royal Oak was lovely! Our room was spacious, beautiful and very well appointed. We loved all the little touches from coffee, tea and snacks through to toiletries for the bath. The pub was fun with a great atmosphere and beautiful outdoor space and breakfast was very good.
Tammy
Séjour de 1 nuit en juillet 2023
8/10 Bien
Edward
21 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service! Comfortable.
Great service and comfortable. Food was good and service was excellent. A bit noisy in the evening but that did not bother us. Would love to return for a longer stay.
Edward
Séjour de 2 nuits en juin 2023
10/10 Excellent
Helen
12 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Helen
Séjour de 1 nuit en juin 2023
10/10 Excellent
Paul
9 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really friendly staff clean room had a nice time
Paul
Séjour de 1 nuit en juin 2023
8/10 Bien
Bernard
5 juin 2023
Bernard
Séjour de 1 nuit en juin 2023
10/10 Excellent
Sheila
18 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice place to stay. very clean,good service,
Sheila
Séjour de 1 nuit en mai 2023
10/10 Excellent
Martin
9 mai 2023
Martin
Séjour de 1 nuit en mai 2023
Réponse de Reception le 16 mai 2023
Thank you
10/10 Excellent
Donna
12 avr. 2023
Donna
Séjour de 1 nuit en avril 2023
Réponse de Alex le 14 avr. 2023
Thank you for taking the time to review us. We are glad you enjoyed your stay.
10/10 Excellent
Paul
Voyage en famille, Voyage avec des animaux de compagnie
24 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and welcoming to our dog which was our no.1 priority. Room sleeps 4 people comfortably and is very pleasant. Tea and coffee good quality and very tasty biscuits and tray bake items. Food fresh and very tasty. Area perfect for dog walking.
Paul
Séjour de 1 nuit en février 2023
Réponse de Alex le 14 avr. 2023
Thank you for taking the time to review us, we are glad you enjoyed your stay.
8/10 Bien
Clive
2 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clive
Séjour de 1 nuit en décembre 2022
10/10 Excellent
Mitesh
22 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mitesh
Séjour de 1 nuit en décembre 2022
8/10 Bien
Luke
28 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luke
8/10 Bien
fran
11 nov. 2022
Les points forts : Propreté et personnel et service
Lovely pub but let down by the room
really lovely pub, excellent food ,lovely atmosphere and great service from the waitresses. Our stay was let down by the fact that out television created a short circuit/power cut which meant a short power cut twice and then we had no tv at all which was a shame as we like to come back to the room after dinner and watch tv before bed - ?? the duty manager told us we would have to "stream" on our mobiles !! something we older generation don't do.(we assumed that we could not be moved to another room as maybe they were fully booked). The room (room 5) was very small and we also had to place a towel at the bottom of the door to keep the draught out of the cold corridor.
fran
Séjour de 1 nuit en novembre 2022
8/10 Bien
William
29 oct. 2022
William
Séjour de 1 nuit en octobre 2022
10/10 Excellent
John
19 sept. 2022
Les points forts : Propreté et personnel et service
Rooms were comfortable and clean. Staff were lovely. Wonderful stay.
John
Séjour de 2 nuits en septembre 2022
8/10 Bien
Steven
Voyage d’affaires
16 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Steven
Séjour de 1 nuit en septembre 2022
10/10 Excellent
Joan
12 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice friendly hotel with excellent service..
Very pleasant staff..quick check in and out.. good nights sleep and lovely breakfast perfect boiled eggs and soldiers (thank you)
Chef. 😊
Joan
Séjour de 1 nuit en septembre 2022
10/10 Excellent
Voyageur vérifié
15 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2022
10/10 Excellent
Mel
8 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent and Top Marks…
Great location in Tetbury, if you aren’t looking to pay silly prices for one of the hotels on the main drag…. Great sitting area to have a couple of beers outside and great Thai pop up food wagon too. Excellent and top marks for this place, just what we needed.. Thank you
Mel
Séjour de 1 nuit en août 2022
10/10 Excellent
Keiko
31 juil. 2022
Keiko
Séjour de 1 nuit en juillet 2022
10/10 Excellent
Ryan
14 juil. 2022
Ryan
Séjour de 1 nuit en juillet 2022
8/10 Bien
Caryn
19 juin 2022
Caryn
Séjour de 1 nuit en juin 2022
10/10 Excellent
david
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
18 avr. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great room that opened out into the beer garden which was great when having the dog with us, staff really friendly too, great breakfast, will definitely stay again
Thanks
david
Séjour de 2 nuits en avril 2022
10/10 Excellent
Jim
27 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great overnight stay.
Great stay at the Royal Oak. Warm welcome, excellent friendly service, great breakfast. Would stay again and definitely recommend.
Jim
Séjour de 1 nuit en février 2022
10/10 Excellent
Evelina
7 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cosy small hotel
Evelina
Séjour de 1 nuit en février 2022
10/10 Excellent
Annette
6 févr. 2022
Annette
Séjour de 2 nuits en février 2022
10/10 Excellent
Natasha
1 janv. 2022
Les points forts : Propreté et personnel et service
Beautiful big room with mezzanine level for the kids and a log burner. Great shower and bathroom, all beautifully clean and comfortable. Staff are lovely too. The breakfast was top notch!
Natasha
Séjour de 1 nuit en décembre 2021
10/10 Excellent
Daphne
Voyage en famille avec de jeunes enfants
20 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So close to the shops and with easy parking
Daphne
Séjour de 2 nuits en décembre 2021
8/10 Bien
Tony
15 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall, very nice, comfortable and friendly.
Lovely stay and friendly staff. Breakfast is excellent and highly recommend. Stayed for 2 nights. Was slightly disappointed that our room wasn't refreshed after our first night. When I asked why the room hadn't been serviced, I was told that you had to request it because of COVID. Thought this could have been mentioned at check in. A small point but worth mentioning so future guests can request if they require a room freshen up after first night.
Tony
Séjour de 2 nuits en novembre 2021
8/10 Bien
Voyageur vérifié
25 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shower was not working properly and it was lukewarm.
Voyageur vérifié
Séjour de 1 nuit en octobre 2021
8/10 Bien
Sheila
20 oct. 2021
Les points forts : Propreté et personnel et service
Good to stay and eat in the same place
Food was excellent
Smoothie breakfast a highlight
Room 2 was OK
Sheila
Séjour de 1 nuit en octobre 2021
10/10 Excellent
Stuart
5 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stuart
Séjour de 1 nuit en septembre 2021
10/10 Excellent
Rhian
27 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay!
Lovely stay, great service at the bar and breakfast.
Rhian
Séjour de 2 nuits en septembre 2021
4/10 Médiocre
Charles
Voyage d’affaires
11 sept. 2021
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Noisy
Room faced onto a busy and noisy pub courtyard, that was very noisy until 11:00 so if you want an early night that’s not really possible at this hotel. Breakfast starter at 8:30 so if you are staying for work again this hotel is not a good option.
Charles
Séjour de 1 nuit en septembre 2021
10/10 Excellent
Fiona
Voyage en couple
7 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a fabulous long weekend at the Royal Oak. Perfect location, fantastic staff and facilities. Breakfast and restaurant menu delicious. Highly recommend