Hôtel près de Tanners Brook (Minneapolis - St. Paul)

« My room was not cleaned sufficiently. The bathroom floor was filthy and unmopped with hair all over it. The used soap was still left in the soapdish, however, there were clean towels. The TV remote had dead batteries. When I turned down the made up bed I found used sheets that had obviously not been changed. The pillow cases appeared to have been the only thing changed. The staff on duty was very apologetic and went to my room and remade the bed with clean linens. She said she would talk to the...

« The staff was amazing. Very professional, and polite. It is hard to find such wonderful customer service in most industries these days, but these ladies were all above spectacular...... The Hot tub was not working, but the pool was. A little chilly, but refreshing.... Room was clean.... »

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« Merveilleux »

« Coffee was horrible, one day no coffee at 7:45am, eggs were cold, staff was rude. Tiles in bathroom were loose. Old building not well maintained. We have to go to Chisago a couple more times and will definitely get hotel closer to MinneapolisWould rather drive 45 minutes than stay there again. »

« Our room was ready and clean. Staff provided extra towels for us. The disappointment was that although we were told breakfast was available starting at 6:30 am, there was nothing other than overnight coffee available at 7 am. Using the phone for contact in the common area meant the phone rang multiple times without anyone answering it. »