All in all, we had a wonderful vacation...some hiccups and kinks to be worked out as I know this property is new to VRBO. Check-in and out were easy and seamless. Andrea was great and responsive to our needs. One of the villas lost water for close to 15 hours which created an issue. Angela was responsive and the issue was fixed by mid-morning the following day. The property is beautiful and comfortable, great layout for an extended family vacation. The kitchen could use some attention, beware neither villa has a stove! If you plan on cooking a lot neither villa is particularly well equipped for cooking big meals. The location is great but you MUST have transportation to make your stay more enjoyable. Lots of poor communication and balls dropped by the concierge and we were out of transportation. The concierge was sub-par for this property, slightly disorganized and a lot of backtracking, we were disappointed. She stepped up her game while we were there but the last thing I wanted to do ON the trip was go back and forth with the concierge, it should have been done prior to our arrival. For the cost of the villa, nothing should be sub-par, I would expect slightly better service. Also very disappointed with the transportation company that they recommended we use, Paradise Rentals. Avoid them if possible. We stayed for 7 nights which meant housekeeping came only once during our stay. Again, given the cost of the villas, housekeeping should be offered every other day as well as linen service. Despite our best efforts the floors, in particular, were VERY dirty...the last thing you want to do on vacation is clean floors and towels.
All in all, any of our complaints and criticisms are manageable and I'm confident the property managers will improve over time. We made the best of our situation, we loved the villas and the location...the attention to detail and customer service need a little work. And those villas should NEVER lose water. Thankfully we had both villas and could use the other side but if we were in just the one villa it would have been a huge issue.