2/10 – Ontzettend slecht
Jennifer
2 dec 2025
Positief: Netheid
Negatief: Voorzieningen
Don't bother booking a special room, theyll just give you whatever room they want to. I booked the fireplace room and had been having a bad week, I was really looking forward to it...and I had booked it the day before and yet they decided to "clean the carpets" on ALL the fireplace rooms that morning...my reservation meant nothing... they saw it and decided it wasnt any good, the rooms wouldnt be available... And not just that, but they put me in a room that looked like it was made with leftover space (the whole room made no sense...the longest wall was all along the hallway so you could hear every noise out there!) And there was no handle on the bathroom door, I almost got stuck in there! If I had booked the cheapest room I wouldve been happy with it (despite the spider in the bathroom...it wasnt a small spider, I normally wouldnt mention it but I am still frustrated), but I didnt book the cheapest room, I booked the fireplace room. If they arent going to rent the fireplace room out they should mark it "not available " it is not professional to show it as available, let people rent it out then decide they arent going to have it available. I wouldve rather stayed in town (rooms were cheaper in town that night, but I wanted the fireplace!). Also, I know they will leave a generic "response" asking me to contact them so we can "resolve this"...I already contacted them over a week ago...they sent me a copy of my receipt showing the fireplace room... no response...
Jennifer
1 nacht verbleven in november 2025
