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Beoordelingen van Swan Inn, Heathrow Airport

2 out of 5
Swan Inn, Heathrow Airport
16 High Street, Staines, England

Beoordelingen

3,6
Gastenscore: 10 - Uitstekend. 7 van 103 beoordelingen" "
Gastenscore: 8 - Goed. 6 van 103 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 103 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 103 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 66 van 103 beoordelingen" "

3,8/10

Netheid

4,4/10

Personeel en service

3,8/10

Voorzieningen

3,6/10

Staat van de accommodatie en faciliteiten

4,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Emily

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

6/10 – Redelijk

Mark

1 nacht verbleven in mei 2024

4/10 – Matig

Emmeline

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Could be real cute with a little work. The bed was very comfy
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Vedaste

Zakenreiziger
Negatief: Voorzieningen
I was shocked and disappointed as soon as I entered the property to check in. The level of dirty was beyond believe. I simply regretted the booking.
3 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Cole

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I got screwed by Expedia and the property management, the people were on drugs and we didn’t stay there
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Armindo

Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room not good condition smiling
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Ghulam

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Kwame

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There were stains on the bedspread provided. No towels were provided even upon request with the excuse that none had been delivered. No heat in room provided and it wasn’t rectified despite my complaints. No hot water in bath and when I wanted to leave and book another hotel I was told no one could assist me. I had booked 2 nights but I had to leave after 1 night because we just couldn’t take it anymore. I had to look for and book another hotel.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Megan

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I don’t think this place has been cleaned in years. There was 1/2 of dust under the bed and mold dirt in the bathrooms. My room floor was peeling up and also sticky. Avoid this place until they deep clean it
1 nacht verbleven in april 2024

4/10 – Matig

Karen

Reisde met een groep
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The online description, and the signage on the building, didn’t represent reality. The rooms may have appeared the same as the description at some point in the past, but no more. The carpeting is long gone. The promise of "food all day" was not just a bit wrong but totally so: there's now only a bar downstairs, though the dining area still exists. No food. You're supposed to be able to call them to arrange for check-in earlier than 2, but the central number resulted in someone totally unfamiliar with the Inn saying that my confirmation wasn’t legitimate and giving me a number to call, which got no answer, ever. Check-in begins at 2, apparently, because no one is there much before 2. Luckily on Tuesday, the guy who runs the bar did get there early--after we'd already missed our tickets to Westminster--and we were able to at least put our luggage in the office between the dining area and pub, but given that transport is nowhere near as simple as it was presented in the description, there was no place to go. Restaurants in walking distance didn't open till 2 or 4 p.m. The guy who ran the bar WAS very helpful and kind; and when the guy who runs the lodging side of the Inn came in, he was also kind, helpful, concerned with our satisfaction, and did everything he could to make us comfortable and take of the things we needed. But honestly, a true description of the place--which should include that it basically is a hostel—would’ve = an informed choice rather than dissatisfaction.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Abhimanyu

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was not well maintained. Do not book online for this hotel. They do not track there bookings and charge extra for the same thing you booked online.
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Arfan

1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

HANAN

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bad experience ever.
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Yolanda

1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Mr S N

No room at the Inn
Can't comment as it was overbooked and I was denied access despite having a reservation number. Staff no help whatsoever. Eventually got assisted through Oyo contact centre, but not with access or alternative accommodation - slept in my car in a layby after checking out many other hotels in the area - none had space except at £500 plus for a night. The map link on the booking takes you to the centre of Staines, nowhere near this place.
5 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Tobias

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid this hotel and hotels.com
Avoid this hotel and hotels.com. I arrived at the hotel with my family at 8 pm. The person who welcomed us was a person who worked in the pub attached to the hotel who didn't know about the reservation. He took us to a room that did not have a private bathroom (as stated in the reservation). I asked and the person said he didn't work for the hotel (only for the pub). He gave me the cell phone number of someone who worked at the hotel and told me to get in touch. This person left without giving me the room key and left the hotel open. Nobody answered the phone. I spent an hour with Hotels.com on the phone (he was the only one who answered me), who also couldn't contact the hotel. I decided not to stay at the hotel because I didn't have a room key. Hotels.com did not refund my money, even though I questioned for an hour that I could not stay at the hotel because the room was not as expected, there was no one in the hotel and everything was open.
1 nacht verbleven in december 2023

4/10 – Matig

michael

1 nacht verbleven in december 2023

8/10 – Goed

Glenn

1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Francisco, La Colonia, Pococi

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The worst place I have ever been in my life
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The address on web site was misleading, i had spent £25.00 on taxi to get there, the place not as i expected, althought i understand you get what you paid for, but iw was disappointing, went in the room, the bed was clean, the bathroom has been refurish, but no wifi and no television the wire was hanging off the wall. It was noisy and door bangings. It was not a good night
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

jonathan

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disgraceful - AVOID
- Door wasnt lockable on outside - dirty linen and towels - floor tiles broken and dirty - walls stained and dust everywhere - no kettle or cups - no tv remote or bin Checked out 90 mins later Even after sending video and photos, Hotels.com and OYO both refused to give refund to date and hotel manager refused to speak to me
3 nachten verbleven in oktober 2023
Reactie van Joey op 6 nov 2023
We are sorry to hear about your experience, Jonathan! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

2/10 – Ontzettend slecht

Zilvinas

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
most terible place ever seen
5 nachten verbleven in september 2023
Reactie van Tim op 6 nov 2023
We are sorry the stay turned out to be an average one, Zilvinas! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 – Ontzettend slecht

Lorraine

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The main phone number for OYO swan inn rang out when we tried to notify of late check in. When we arrived nobody answered the mobile number handwritten on a scrap of paper on the window. Had to find another hotel at 11pm. Arrived the next day, room had food splash marks all up the wall and dirty room/floor. Staff quite uninterested with no customer service.
3 nachten verbleven in oktober 2023
Reactie van Maria op 6 nov 2023
Apologies for the problems you had faced, Lorraine! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Maria

10/10 – Uitstekend

chun keung

5 nachten verbleven in oktober 2023
Reactie van Maria op 6 nov 2023
We are sorry to hear about your experience, Keung! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Maria

2/10 – Ontzettend slecht

Michael

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Run down. Not clean.
1 nacht verbleven in oktober 2023
Reactie van Tim op 6 nov 2023
Hi, Michael! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prison cell
Windowless room,no towel,no bin,hairs on bed sheet
3 nachten verbleven in oktober 2023
Reactie van Barbara op 6 nov 2023
Hi! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara

6/10 – Redelijk

Simon

1 nacht verbleven in oktober 2023
Reactie van Barbara op 6 nov 2023
Hi, Simon! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

2/10 – Ontzettend slecht

Tony

3 nachten verbleven in oktober 2023
Reactie van Tim op 6 nov 2023
We are sorry the stay turned out to be an average one, Tony! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 – Ontzettend slecht

Emily

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awful! Was speechless when I arrived and saw the state of the place, from the cigarette butts left in the room to the note scrawled on the wall from a previous customer expressing how awful it is there! Loud beeping all night from the door locks and total lack of soundproofing. No towels provided for for showering, not that I would have wanted to go in the shower looking at how unclean it was!
Reactie van Noah op 6 nov 2023
We are extremely sorry to know this, Emily! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

2/10 – Ontzettend slecht

Lee

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst nights sleep ever! Do not pay to stay here!!
THE worst ever accommodation in every sense, room still had prebious guests rubbish from 20days earlier, mattress was non descript, no cushioning whatsoever, most uncomfortable nights sleep ever.. was pleased to be up and out early... bed sheet on a double would barely fit a single, flooring was perished and in need of replacing 20 yesrs ago, shower rail broken so impossible to have a shower, no towels to dry yourself, no soap or gel either.. no kettle or tea stuff in the room.. rooms above a bar that was closed.. should have been a minus 5 rating but no option for that...
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Mark

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I booked a two-night stay at this hotel, primarily for its proximity to the airport, with the intention of ensuring a smooth start and finish to my travels. Unfortunately, my experience was far from what I had hoped for. Upon arriving for my first night, I was allocated a twin room with a shared bathroom, despite having booked a double en-suite room. The room itself was far from welcoming - there was a persistent unpleasant smell, evidence of dust accumulation in various corners, and an uncomfortable bed that did little to promote a good night's sleep. To make matters worse, there were no towels provided in the room, a basic amenity that should be standard in any accommodation. However, the real ordeal came when I returned for my second night. Shockingly, I was informed that the hotel had overbooked and had no rooms available, leaving me stranded without any accommodation. To add insult to injury, the hotel disputed my claim with the booking platform, falsely asserting that I had stayed there on the second night. This experience has left me deeply disappointed and inconvenienced. It's disheartening to encounter such issues when all I sought was a reliable place to stay near the airport. The lack of accountability from both the hotel and the booking platform has left a bitter taste, and I strongly caution others against considering this establishment for their travel needs.

2/10 – Ontzettend slecht

G

1 nacht verbleven in september 2023

4/10 – Matig

Michael

1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Flogert

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
This property was very dirty absolutely disgusting. The room was very claustrophobic hot no ventilation whatsoever. When I went into the room, someone had left a teabag inside the kettle I would avoid this bed and breakfast at all costs in the future.
3 nachten verbleven in september 2023

8/10 – Goed

Mateusz

Positief: Personeel en service, voorzieningen
Ok
1 nacht verbleven in september 2023
Reactie van Noah op 12 sep 2023
Thank you for your appreciation, Mateusz! We hope to give you a consistent service every time. Regards, Noah

2/10 – Ontzettend slecht

John

1 nacht verbleven in augustus 2023
Reactie van Ava op 12 sep 2023
Hi, John! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Ava

2/10 – Ontzettend slecht

Colin

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Truly, truly disgusting place with vulgar staff.
This is the worst place I have ever stayed. Was meant to be there 2 nights and left first thing after first night. The staff were rude as in I was greeted with "Oh another one that needs a room" followed by him cussing out customers at the bar. Booked a room with 2 twins and was given a room with one twin that barely had enough room for the twin. Asked for WiFi and was told he get me the code tomorrow. Shared bathroom was falling to pieces with discarded tolieteties littering it. Was not provided a towel. Truly, truly disgusting place with vulgar staff.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Vanessa

1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Niroet

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Linda

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Kayla

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I loved how close we was to watch the planes take off and how they are shops close by and the place was easy to get to by public transport Would stay here again!
2 nachten verbleven in juli 2023
Reactie van Eva op 20 jul 2023
Hi Kayla! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Eva

2/10 – Ontzettend slecht

Gavin

1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Brian

1 nacht verbleven in juni 2023
Reactie van Eva op 25 jul 2023
Hi, Brian! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

8/10 – Goed

Janek

Positief: Netheid, personeel en service
The beds though soft were clean and presentable. Perfectly acceptable for the price
4 nachten verbleven in juni 2023
Reactie van Rosy op 15 jul 2023
Thank you for your appreciation, Janek! We hope to give you consistent service every time. Regards, Rosy

2/10 – Ontzettend slecht

John

1 nacht verbleven in juni 2023
Reactie van Tim op 15 jul 2023
Apologies for the problems you had faced, John! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 – Ontzettend slecht

Amanda

1 nacht verbleven in juni 2023
Reactie van Eva op 20 jul 2023
Hi, Amanda! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

4/10 – Matig

John

Negatief: Netheid, staat van de accommodatie en faciliteiten
Was dirty in room , Staines on walls , electric sockets hanging off walls , window latch missing and room smelt of BO , Indian room assistant didn’t know what an en suite was , only stayed one of the two nights I booked and was very noisy with doors banging all night
2 nachten verbleven in juni 2023
Reactie van Barbara op 15 jul 2023
Sorry for the inconvenience, John! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

4/10 – Matig

John

1 nacht verbleven in juni 2023
Reactie van Maria op 15 jul 2023
Hi, John! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Maria

10/10 – Uitstekend

Jose

9 nachten verbleven in mei 2023
Reactie van Noah op 15 jul 2023
Thank you for your appreciation, Jose! We hope to give you a consistent service every time. Regards, Noah