Staff was very friendly, helpful. TV remote wouldn't work when changing the tv. Couldn't watch tv. Bathroom door was coming apart. It was hard to open. Staff did their best to help us.
It began when checking in when the receptionist was rude and our room wasn't ready / cleaned. We booled a room with two queen beds, recieved a room with two full beds. The comforter on one bed had crumbs on it and stains from someone eating with their hands. One light in the room didn't work, the chair provided was broken, the hallway of the hotel smelled like piss.
First of all the pictures online are cat fish
2nd of all the receptionist when i checked in, gave me a freaking irritated look, like girl what did i do to you. Got in our room, carpet was dirty, hairs in the bathroom, towels has lots of stains, lamp doesnt work, windows and walls are very dusty and you can see spider webs. The worst part was a COCKROACH was crawling on me in the morning and that was the reason i was screaming and woke up yesterday. If i can rate this place -0 i would! this is the nastiest/dirtiest hotel ive ever been! Paid 77 dollars a night and it wasnt even worth it, WILL NEVER COME BACK AND PLEASE LOOK FOR OTHER HOTELS
Room smelled when I walked in and the lady at the counter had to reactive my card twice itâs wild to me never had that happen before and the breakfast looks disappointed and was weird looking like rubber
The property is disorganized. I booked the rooms over one month in advance. When we arrived, the staff assigned us to a room the is already occupied by another guest. We were luck that the person did not meet us in the room, we would have to proof that we are not thieves and intruders or robbers. We could have been hurt if that person has a weapon or we could be explaining ourselves to the police. The staff at the hotel had no remorse or regret for the mess they created. We were told to go and look for another hotel after we flew about 7hrs for an event the following morning. Smoking was everywhere despite promise of a smoke free property. Worst hotel experience - The place should be black-listed.