6/10 Satisfaisant
Gary T.
29 sept. 2025
Les points faibles : Propreté
I am very disappointed with Property management and getting in contact with owner. While this property has been updated Vrbo pictures reflected that, but they did not reflect the very bad condition of the living room and dining room chairs. On 9/19/2025, we walked in to find the living room and dining room chairs filthy and dead roaches under the kitchen sink. We had paid for 3 bedrooms but had to strip the sheets and covers off the bed to cover the couch, chairs, and dining room chairs cushions because of how soiled they were. So, we could not use the 3rd bedroom for the trip. We tried contacting the owner but were only able to contact Padra Island Rentals office. We contacted Vrbo (Case # 144556029) to let them know and they provided us with other numbers to reach the owner. However, these numbers were for Padre Island Rentals and when we told them about the furniture, they said that they would send someone over to clean it, but no one came. However, they did send someone to spray for roaches. We asked for a refund until the furniture was cleaned. Then on Monday 9/22/2025 called Padre Island rentals again to inquire about the furniture being cleaned and for a refund and they said they would send someone out. Again, no one ever came. Contacted Vrbo again (Vrbo 144628137), they tried contacting the owner with no success. We asked for a refund until the furniture was cleaned. Sent Vrbo pictures of the furniture in question.
Gary T.
Séjour de 8 nuits en septembre 2025