Fitnessfaciliteiten
Beschikbaarheid controleren

Beoordelingen van Mercure Dartford Brands Hatch Hotel & Spa

4 out of 5
Mercure Dartford Brands Hatch Hotel & Spa
Brands Hatch, J3, M25 Dartford, Sevenoaks, England

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 252 van 810 beoordelingen" "
Gastenscore: 8 - Goed. 292 van 810 beoordelingen" "
Gastenscore: 6 - Redelijk. 146 van 810 beoordelingen" "
Gastenscore: 4 - Matig. 69 van 810 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 51 van 810 beoordelingen" "

8,2/10

Netheid

7,8/10

Personeel en service

8,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

GCW

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2021
Reactie van Mandy op 24 mrt 2021
Hello, me again - thank you so much for leaving your 10 out of 10 review. It was a pleasure to have been able to check you in personally, and look forward to being able to welcome you back to us soon. Kind regards Mandy Lockwood Front of House Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen
Zwembad en sauna-/stoomfaciliteiten: fijn dat deze aanwezig waren, al waren zaken als douches, lockers, ... vaak kapot. Restaurant: matige kwaliteit
3 nachten verbleven in september 2019
Reactie van mandy op 17 sep 2019
Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Mandy Lockwood Front of House Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen
Om de hoek loop je zo het circuit Brands Hatch op. Vriendelijk personeel. Slagboom bij het uitrijden is wel krap.
2 nachten verbleven in april 2019
Reactie van Amy op 3 mei 2019
Thank you for leaving your feedback and I do hope that we will be able to welcome you back to the hotel when you are next visiting the area. Best Amy (GM)

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideale ligging bij het circuit Prima restaurant Uitstekende bediening
3 nachten verbleven in oktober 2018

8/10 – Goed

derkje, Hoogeveen

Positief: Netheid, personeel en service
Bij autoracebaan
Een goed hotel Nederlands sprekend personeel. Goed bed. Geen goede kussens. En brood was wat karig.
2 nachten verbleven in augustus 2018

6/10 – Redelijk

Laura

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff are lovely but there wasn’t anywhere near enough of them. Property needs some TLC
3 nachten verbleven in april 2024

10/10 – Uitstekend

Monica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were wonderful. Toby was particularly great, a credit to your company. Thanks!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jenny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean pleasant hotel. Lovely staff & easy parking.
1 nacht verbleven in april 2024

8/10 – Goed

Jeffrey

1 nacht verbleven in april 2024

10/10 – Uitstekend

Vicky

2 nachten verbleven in april 2024

10/10 – Uitstekend

alan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient for the racing circuit.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Gordon

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Having stayed numerous times at this hotel, it is very peaceful with comfy bed and easy parking
1 nacht verbleven in maart 2024

6/10 – Redelijk

Kieron

Positief: Netheid, personeel en service en voorzieningen
The food was not good. everything else was fine. the gym is open to locals so was rather full but the spa area was nice
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Terrible- do no waste your money
Stayed for a spa break- spa was lovely and staff very friendly. Hotel however was terrible. Rooms are old, falling apart and full of mould. The ceiling above our shower was peeling off, there was mould all around the shower. Mould all around the windows in the bedroom. Carpet was threadbare with patches missing. Afternoon tea was standard, but paid 4 pound for a ‘large’ tea which was half a tiny cup full. I paid for this stay in advance but once we had checked out, the hotel tried to take payment of more than our room cost with a card that was only used to tap to pay for parking. After ringing them they said they had tried taking payment for someone else’s room by mistake and had our card details from when it was tapped… absolutely unacceptable. Would not return and would definitely not recommend
1 nacht verbleven in februari 2024

8/10 – Goed

kay

1 nacht verbleven in februari 2024

4/10 – Matig

Scott

Zakenreiziger
Negatief: Personeel en service, comfort kamer
Ive had better
Not overly clean, Cold drafty room, not worth the price and someone entered my room in the night even with double lock on door!
1 nacht verbleven in februari 2024

6/10 – Redelijk

Amanda

1 nacht verbleven in februari 2024

8/10 – Goed

Stephen

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very close to Brand's Hatch
Perfectly good hotel, interior is a little dated especially in the bar, good nights sleep, breakfast had a good choice. Perfect location if you're off to the race track.
1 nacht verbleven in januari 2024

4/10 – Matig

Mark

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel in a run down state, internal room doors all need replacing, bottoms looked like they’d been planed with a chainsaw. Think my room was above the kitchen as I could hear a swing door constantly slamming shut through the evening, this thankfully stopped around 11:30, but started again 5:30ish the next morning. Waiting staff not very attentive at all, evening meals decent enough but breakfast very poor.
2 nachten verbleven in januari 2024

8/10 – Goed

Frank

Reisde met een groep
Positief: Personeel en service, comfort kamer
1 nacht verbleven in januari 2024

8/10 – Goed

Frank

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

8/10 – Goed

Frank

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Moira

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely place definitely coming again
All great thanks
1 nacht verbleven in januari 2024

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
The staff were really kind, helpful and approachable, especially Louise and Tye in the leasure facility; nothing was too much trouble and when they had to close the pool down they were so appologetic and kept us fully informed about what was happening. However, when we went to the bar in the evening I had finished my drink before my son had actually recieved his due to the service being extremely slow; even though the bar was virtually empty. The winsow seal in our room had perished and there were strong wind during the night; the noise of the wind blowing through the gap was horrendous and woke me up numerous times as well as it making the riom rather cold.
2 nachten verbleven in december 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Dear Guest, I apologise that we fell short of your expectations during your stay. The issues you encountered during your stay will be addressed in their entirety. Kind regards

2/10 – Ontzettend slecht

Stuart

1 nacht verbleven in december 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Dear Stuart I apologise that we fell short on your expectations during your recent stay which I will address accordingly. Kind regards

8/10 – Goed

Lauren

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed over the Christmas period whilst visiting family. Excellent base, so much to do and excellent amenities onsite as well as location wise (Lakeside, Bluewater etc) Staff made a massive effort over Christmas with the kids, it was really touching to see.
3 nachten verbleven in december 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Dear Lauren, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

2/10 – Ontzettend slecht

angela

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Not a very nice hotel, couldnt check in until 2 hours after checking time i had 5 rooms booked, rooms not Ready, beds uncomftable, lobby smelt of canabis, and in general the hotel was dirty. Wouldnt recommnend
1 nacht verbleven in december 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Dear Angela, Thank You for leaving us your scoring. We are hoping to get better at what we do and get a better score next time. We have goner through improvement in all areas so Hope you will come and visit us again, Have a great day, Kind Regards,

10/10 – Uitstekend

James

2 nachten verbleven in november 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quality hotel with good facilities
1 nacht verbleven in november 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 – Uitstekend

Mark

1 nacht verbleven in november 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Thank you for your review, we look forward to seeing you again soon.

8/10 – Goed

Gemma

2 nachten verbleven in november 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Dear Gemma, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

10/10 – Uitstekend

Gordon

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Soundproof rooms nice location
1 nacht verbleven in november 2023
Reactie van Mercure Dartford Brands Hatch Hotel & Spa op 28 nov 2023
Thank you for sharing your review. See you again soon,

8/10 – Goed

Aaron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Mercure Dartford Brands Hatch Hotel & Spa op 28 nov 2023
Thank you for your review.

8/10 – Goed

Denny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
First time staying here, we thought it was great. Bed was comfortable. Everything was clean. Would recommend. Only problem is the parking, we arrived on race day and the car park was full. They need to paint lines so cars park properly.
1 nacht verbleven in november 2023
Reactie van Mercure Dartford Brands Hatch Hotel & Spa op 28 nov 2023
Thank you for your review, we hope to see you again soon.

10/10 – Uitstekend

Fabienne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very relaxing place
1 nacht verbleven in oktober 2023
Reactie van Mercure Dartford Brands Hatch Hotel & Spa op 28 nov 2023
Thank you for your review, we look forward to seeing you again soon.

6/10 – Redelijk

Olivia-Leigh

4 nachten verbleven in oktober 2023
Reactie van Mercure Dartford Brands Hatch Hotel & Spa op 28 nov 2023
Thank you for your review, we look forward to seeing you again soon.

10/10 – Uitstekend

Gareth

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Mercure Dartford Brands Hatch Hotel & Spa op 28 nov 2023
Thank you for your review, we hope to see you again soon.

8/10 – Goed

Kathleen

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Mercure Dartford Brands Hatch Hotel & Spa op 28 nov 2023
Thank you for sharing your review, we look forward to seeing you again soon.

10/10 – Uitstekend

Jordan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Mercure Dartford Brands Hatch Hotel & Spa op 28 nov 2023
Thank you for your review, we look forward to seeing you again soon.

10/10 – Uitstekend

stephen

1 nacht verbleven in september 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Thank you for your review, we look forward to seeing you again soon.

8/10 – Goed

Adrian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel was good service was good
1 nacht verbleven in september 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 – Uitstekend

Thapelo Benjamin

1 nacht verbleven in september 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Thank you for your review, we look forward to seeing you again soon.

8/10 – Goed

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice one night stay
Nice hotel. Rooms were very good, staff friendly. Breakfast OK but evening menu uninspiring and indifferent food.
1 nacht verbleven in september 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Dear Robert, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

4/10 – Matig

Zoe

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in september 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Dear Zoe, Thank You for leaving us your scoring. We are hoping to get bette4r at what we do and get a better score next time. We have goner through improvement in all areas so Hope you will come and visit us again, Have a great day, Kind Regards,

10/10 – Uitstekend

irina

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Parking is not free
The hotel is nice and the room is actually very clean the bedsheets are perfect.I didn’t use the Spa services, but another client in the hotel I had the chance to speak with about Spa services, says that is amazing. The only thing I would recommend is to make sure that the free parking advertised is going to be free indeed. I just been fined for parking by Parkingeye Ltd. The staff who did the check in, said it is going to be ok, no need to display a parking customer ticket.
1 nacht verbleven in augustus 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Dear Irina, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

4/10 – Matig

edgardo manuel

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
NO a/c in the room. Restaurant open, front desk it was fully booked even though it was virtually empty 1 hour before closing time. Reception only had snarky sarcastic remarks to offer when asked about options.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Nicholas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van KS op 9 sep 2023
Thank you for your review

8/10 – Goed

Adam

1 nacht verbleven in augustus 2023
Reactie van Mariana/ Reception team op 16 jan 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 – Uitstekend

Paul

1 nacht verbleven in augustus 2023
Reactie van KS op 9 sep 2023
Thank you for your review, looking forward to see you in future

4/10 – Matig

Neil

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid, personeel en service
Wasted our evenings because of the slow service in the restaurant. Had to report rooms not being serviced on three occasions. No natural daylight in our rooms and very poor lighting. Lots of cobwebs in rooms and bathrooms. Poor management in general.
4 nachten verbleven in juli 2023