Zonneterras
Beschikbaarheid controleren

Beoordelingen van African Princess Beach Hotel

4 out of 5
African Princess Beach Hotel
Kotu Beach, Serrekunda

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 39 van 74 beoordelingen" "
Gastenscore: 8 - Goed. 26 van 74 beoordelingen" "
Gastenscore: 6 - Redelijk. 5 van 74 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 74 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 74 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

viviane

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in januari 2023
Reactie van GM op 24 jan 2023
Dear Viviane,Thank you for taking time to share your feedback.It is so overwhelming to read your positive comments10/10 about the hotel and your experience.Warm Regards

10/10 – Uitstekend

Jorg

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2019
Reactie van Fatou op 3 okt 2019
Thanks for giving us a10 it of 10 score. Your input is very much appreciated.

10/10 – Uitstekend

Gizelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful Hotel staff are really attentive and friendly
21 nachten verbleven in maart 2024

8/10 – Goed

Jörg

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service personal was friendly. Emanuel the best guy!
7 nachten verbleven in februari 2024
Reactie van fatou op 2 mrt 2024
Dear valued guest,thank you for taking your time to review us we appreciate it and hope to have you again

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Fatou op 26 feb 2024
Dear valued guest thank you for taking a minute to rate us we appreciate your feedback and hope to have you again.regards

10/10 – Uitstekend

Sammy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel.
2 nachten verbleven in januari 2024
Reactie van fatou op 22 feb 2024
Dear valued thank you for taking your time to rate us...we appreciate your feedback and hope to have you again.regards

4/10 – Matig

Riccardo

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Extremely Disappointed. Not worth the extra money.
They gave me a room with the dirtiest water I've ever seen. It was completely brown and the towels turned brown when drying my hands. When I complained, they told me they were aware of the issue so why was that room not removed from the system? The next room they gave me had no hot water in the morning. The beach is full of stray dogs and the staff kept giving them water so surely they'll not leave. They wanted to charge me €60 euros (!!!) for the airport transfer when the usual price is no more than €20 for a 25 mins drive. Also they charge for room service even though their restaurant takes ages to prepare the food. Housekeeping lacks attention to details too: no toilet paper and water and towels replaced irregularly. Given the price they charge for their rooms is extremely high as it's marketed as a high level resort, these things shouldn't happen. It's extremely disappointing. On the plus side, the room is clean. I will certainly not be back and pay the extra money for this disappointing service.
3 nachten verbleven in februari 2024
Reactie van Amie op 27 feb 2024
Dear Valued Guest,Thank you for taking a minute to review us. We appreciate every Guest feedback.We apologise for the inconvenience faced! I believe the issue of us being aware of the brown water was a misunderstanding as we did not know and now that we are aware, we have ordered new tanks for replacement. Airport transfer has always been 60 euros at the Hotel and this is charged to all Guests on request. taxis outside would definitely be cheaper as the standards are different. Room service charge is a standard proceedure in all hotels. once again we apologise for the inconvenience and hope to have you back.kind regards

10/10 – Uitstekend

Marietou

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it. It was very clean
2 nachten verbleven in januari 2024
Reactie van fatou op 22 feb 2024
Dear valued guest,thank you for taking a moment to rate us.we hope to have you again.regards

8/10 – Goed

Alagi Pa Ali

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nothing
2 nachten verbleven in januari 2024
Reactie van fatou op 22 feb 2024
thank you

10/10 – Uitstekend

Richmond

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in januari 2024
Reactie van fatou op 22 feb 2024
Dear valued guest thank you for taking your time to rate us...we hope to have you again

8/10 – Goed

Kjell

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Flott opphol
Flott opphold, veldig kaldt basseng. Pass på å be om rom på solsiden og ikke i skyggen om du har swim up rom. God service på frokost gjengen. Matmessig savner jeg et mer klart restaurant konsept.
3 nachten verbleven in januari 2024
Reactie van fa op 22 feb 2024
Dear valued guest,thank you for taking a minute to rate us and we hope to have you again.

8/10 – Goed

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in januari 2024
Reactie van fatou op 22 feb 2024
Dear valued guest,thank you for taking a minute to rate us and we hope to have you again.regards

10/10 – Uitstekend

Benjamin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Je recommande vivement cet hôtel, entre l élégance des piscines, le charme de la plage et la classe de la chambre. J aurais juste une chose à dire. Magnifique
3 nachten verbleven in januari 2024
Reactie van fatou op 22 feb 2024
Dear valued guest,thank you for your rating and kind words we appreciate the feedbacks and we hope to have you againregards

6/10 – Redelijk

Saibo

The front desk is always available to respond to issues.
1 nacht verbleven in december 2023
Reactie van fatou op 22 feb 2024
Dear valued guest,thank you for taking a minute to rate us and we hope to have you againregards

10/10 – Uitstekend

Joan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in oktober 2023

6/10 – Redelijk

Renae

Negatief: Personeel en service
6 nachten verbleven in december 2023

10/10 – Uitstekend

Fay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and clean service. Workers are very nice and friendly. Love the restaurant and food along with the entertainment
11 nachten verbleven in november 2023

10/10 – Uitstekend

Leiv

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
God Standard. For høy pris.
14 nachten verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in november 2023

10/10 – Uitstekend

Oyebiola

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s closeness to the beach
4 nachten verbleven in november 2023

8/10 – Goed

Fatoumata

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Linda

Lovely hotel. The rooms with the swim up pool are great. The staff are very friendly and helpful. The room was very comfortable and spacious with a smart TV.
5 nachten verbleven in juli 2023

10/10 – Uitstekend

Umaru

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The accommodation is super nice
1 nacht verbleven in juli 2023

8/10 – Goed

Elsie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Each ground floor room had easy access to the pool.
5 nachten verbleven in mei 2023

10/10 – Uitstekend

christy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Gordon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent facilities with very good staff. Highly recommended
7 nachten verbleven in maart 2023

10/10 – Uitstekend

Taleebah

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Very clean value for money
7 nachten verbleven in maart 2023

8/10 – Goed

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Trevligt hotell på stranden.
Trevlig vistelse på ett bra hotell. Inte riktigt samma förståelse för gästens behov som i Europa, t ex. hade vi svårt att få rätt antal handdukar mm. Maten OK men ingen variation. Skulle gärna åka hit igen.
20 nachten verbleven in februari 2023
Reactie van GM op 24 feb 2023
Dear Robert, We thank you for your valuable feedback. We are very happy to learn that you had a wonderful stay and you consider our services.Your feedback is very motivating and inspires the team to strive harder towards excellence.We look forward to the pleasure of welcoming you back at APBH.Warm Regards,

10/10 – Uitstekend

Matar

1 nacht verbleven in februari 2023
Reactie van GM op 16 feb 2023
Thank you for taking time to share your feedback about African Princess.It is so overwhelming to read your positive 10/10 comments about the hotel and your experience.We are happy to serve you your next visit.Best regards.

8/10 – Goed

Nicholas

3 nachten verbleven in januari 2023

8/10 – Goed

Johannes, Berlin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kritik an ﹰﹰﹰexpedia. Als wir imﹰﹰHotel ankamen, mussten wir leider feststellen, dass wir unser, bei ﹰExpedia gebuchtes swim up Zimmer nicht bekommen sollten. Uns wurde ein normales ﹰDoppelzimmer, die im ersten Stock liegen, angeboten. Leider mussten wir feststellen, dass Expedia unser gebuchtes swim up Zimmer nicht an das Hotel weitergegeben hatte. ?? Erst nach ﹰDiskussion mit der Rezeption haben wir das ﹰZimmer bekommen, was wir auch bezahlt hattenﹰ. Das Hotelﹰﹰ wusste schlichtweg nichts von unserer ﹰswim up Buchung. Vielleicht könnte sich EXPEDIA ﹰdazu mal äussern. Ansonsten war der ﹰAufenthalt sehr schön, nettes und sehr hilfsbereites ﹰPersonal, sauberer ﹰStrand und ruhig. Keine lästige ﹰAnimation. Allerdings das ﹰFrühstück hat sehr vielﹰLuft nach oben. Das Buffet sehr überschaubar u. ﹰﹰtäglich das gleiche.
14 nachten verbleven in januari 2023
Reactie van GM op 30 jan 2023
Dear Johannes, We thank you for your valuable feedback. We are very happy to learn that you had a wonderful stay and you consider our services.Your feedback is very motivating and inspires the team to strive harder towards excellence.We look forward to the pleasure of welcoming you back at APBH.Warm Regards,

10/10 – Uitstekend

KEMIE L

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van GM op 24 jan 2023
Dear Kemie,Thank you for taking time to share your feedback.It is so overwhelming to read your positive comments 5/5 about the hotel and your experience.Warm Regards.

8/10 – Goed

Eva

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Cleanliness could be improved as well as food variety at breakfast and restaurant.
5 nachten verbleven in oktober 2022
Reactie van Yankuba op 29 okt 2022
We will do our utmost to improve on those areas.Thank you.

6/10 – Redelijk

Rene

Reisde met partner
Positief: Netheid, personeel en service
We chose this property because of the swim up pool and that was very nice indeed. However we are accustomed of clorinated water and our pool was not also our pumps were also not working to circulate the water either. The property is beautiful though the rooms need to be updated. However, the most unfortunate part of our stay was the dining experience. While the servers are excellent and very attentive I was served undercooked chicken for lunch and my wife got food poisoning from breakfast (we think it was the bacon, that was the only thing I did not have and in retrospect it did not look very fresh). For both incidents we received a very friendly apology. We did not ask as it is not our custom but would recommend that the hotel offer a better response to such incidents, like some type of compensation.
3 nachten verbleven in september 2022
Reactie van GM op 7 okt 2022
It was indeed pleasure to having you at APBH for the third time of this year. Always we take our guests feedbacks very constructively as those are source and tools for continuous improvements and endorsements of our commitment to meet and exceed the expectations of our value guests.It was unfortunate that you were patronize for few hours in a deluxe room the size and facilities with the room type you booked, only pool being the difference. The hotel is agreed to pay the difference in price between the 2 in addition to the dinner offered and free upgrade to your next visit as you are frequent visitor to us.from the time of your first arrival to the hotel and every moment we had a pleasant rapport with you and it is wondrous that you fount our restaurant food was poor after this visit. Also it is a little misjudgment about the C-in and door lock fixed time. I guaranteed that our dedicated staff have done prompt responds with regards to the said matters.Thank you for giving us the entire please and privilege of serving you.Looking forward you to returning if at all possible. Best Regards

4/10 – Matig

Joseph

Positief: Netheid, staat van de accommodatie en faciliteiten
Skuffende opphold.
Fint hotell og fine rom. På service siden har de en jobb å gjøre. Ved ankomst hadde de klarte å rote bort vår bestilling, ble derfor nødt til å vente en stund. Etter ca. 1 time fikk vi tildelt et rom som var en nedgradering av hva vi hadde bestilt både når det kommer til standard/størrelse/plassering men også pris. I tillegg var ikke det aktuelle rommet klargjort da det manglet både håndkær, såpe og toalettpapir. Dagen etter fikk vi det rommet vi haddet bestilt, desverre hadde vi også litt problemer med dette romet da romlåsen ikke fungerte. De brukte ca. 8 timer på å fikset opp i dette. Vi forslo tidlig at vi kunne bytte til et annet rom, men det var ikke aktuelt. Forsøkte å komme i dialog med front desk manager og htoellsjefen for å få refundert mellomlegget på rommet vi fikk tildelt første natt og hva vi hadde bestilt. Dette viste seg å være umulig - ingen vilje til å løse problemet. Det ble etterhvert tilbudt gratis måltid i restauranten dagen før vår avreise. Verdien på dette var ikke nærheten av det mellomlegget skulle være. I forhold til maten har restauranten desverre veldig dårlig mat, og ikke mat som står i stil med hotellets stil. Ved vask av rom så er du heldig om de legger igjen nye håndkler. Samtlge dager tok de alle håndklene i forbindelse med vask av rom, og etterlatte seg IKKE nye håndkler. Vi måtte da ta kontakt med resepsjonen for at dette skulle løse seg.
5 nachten verbleven in september 2022
Reactie van Bakary op 27 sep 2022
Dear Mr. Gillen,First of all, we want to thank you for choosing our hotel for the third time this year.For us, the opinion of our guest is very important as it is a source and tool for continuous improvement and endorsement of our commitment to meet the expectations of our customers.It was unfortunate that you were downgraded for few hours in a room the same size and facilities with the room type you booked, the pool being the only difference. the hotel is willing to pay the difference in price between the 2 in addition to the dinner offered and a free upgrade next time you visit.With regards to the Towels, few days ago we have experience some delay in the laundry delivery from the laundry company which affected some of our guest.With regards to the restaurant and food which I am hearing for the first time after a meeting with you, we take note of it and will do the needful.We hope you will give us the opportunity to receive you once again and be able to help make your stay as pleasant as possible. Do not hesitate to contact us in advance if you decide to return, we would be delighted.Kind Regards,

8/10 – Goed

Joseph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bra rom dårlig mat.
Fantastisk opphold, rommene er fine spesielt swimup rommet. Rommet hadde kun såpe. Håndkler etc til en person. Litt kjedelige når man er to som sjekker inn. Frokosten er utmerket og god service blant personalet. Middag anbefaler jeg ikke på hotellet, dårlig mat og dårlig service.
3 nachten verbleven in september 2022
Reactie van Bakary op 22 sep 2022
Dear Valued Guest,Thank you very much for trusting us to enjoy your vacation. We want to thank you enormously for the time in writing your comments on Expedia in which you reiterate your opinion about our services. The comments of our customers are for us a source and tool for continuous improvement and endorsement of our commitment to meet the expectations of our customers. We hope to see you again at the hotel.Regards,

8/10 – Goed

Mikael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
Very nice hotel. Good service, friendly staff, we used the private pool and it was very clean.
2 nachten verbleven in augustus 2022
Reactie van Bakary op 17 aug 2022
Dear Guest, Thank you for taking a few minutes of your time to express your opinions about your stay at our African Princess Beach Hotel. We are very happy to know that you have had an "excellent" vacation and that we have meet your expectations. We are really happy that you had a good experience with us and this is demonstrated by your description of our facilities, our services and especially the staff. We will transmit your comments to all of them. We hope to see you again soon. Kind regards,

10/10 – Uitstekend

Gordon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a very good experience throughout my stay. I would have no hesitation in recommending this hotel
10 nachten verbleven in juli 2022
Reactie van Bakary op 17 aug 2022
Dear Guest, Thank you for taking a few minutes of your time to express your opinions about your stay at our African Princess Beach Hotel. We are very happy to know that you have had an "excellent" vacation and that we have meet your expectations. We hope to see you again soon. Kind regards,

10/10 – Uitstekend

Przemyslaw

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel in The Gambia
Ahort business trip. Hotel os worth recommendation, good staff, clean etc. However, the gym is under maintenance ;(
3 nachten verbleven in juni 2022

8/10 – Goed

Jacob C

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2022

10/10 – Uitstekend

alex

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful comfortable and wonderful
My experience at this hotel was very nice. I arrived very late at night and the staff has been waiting for my arrival, with pleasant smile and easy check-in i was ushered in to my room. Clean room , environment, restaurant and the staffs were very nice.
5 nachten verbleven in januari 2022

8/10 – Goed

Johannes, Berlin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Hotel ist sehr schön und wir empfehlen es definitiv weiter. Wir waren schon 4 Mal in Gambia und davor immer im Kairaba Beach Hotel, welches sehr abgewohnt ist. Dieses Hotel ist dagegen sehr modern. Die Zimmer ( wir hatten ein swim up Zimmer) sind sehr geräumig, mit sehr viel Staumöglichkeiten, einem grossen Badezimmer mit einer begehbaren Dusche. Die Betten waren sehr gut. Hervorragend war die Sauberkeit in den Zimmern und in der gesamten Anlage. Das gesamte Personal ist äußerst freundlich und bemüht. Ausser einigen wenigen Mitarbeiter der Rezeption. Aber das ist zu vernachlässigen. Einzig beim Frühstück ist noch Luft nach oben. Internet gibt es in der ganzen Anlage bis zum Strand. Die Pools sind extrem sauber. Aber ich, als Schwimmerin konnte wegen des Wasser, welches mit Chemikalien versetzt waren, die stark meine Augen angegriffen haben, darin nicht schwimmen. Auf Nachfragen, konnte keine plausible Erklärung gegeben werden. Es wurde von Chlor gesprochen. Was sonst noch im Wasser ist, konnte mir nicht beantwortet werden. Fazit: nach unserer Meinung eines der besten Hotels in Gambia. Absolute Buchungsempfehlung.
21 nachten verbleven in januari 2022

8/10 – Goed

Kjell

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hyggelig og serviceinnstilt ansatte, flott hotell med nydelig plassering.
11 nachten verbleven in januari 2022

10/10 – Uitstekend

Petri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2022
Reactie van Bakary op 13 jan 2022
Dear Guest, Thank you for taking a few minutes of your time to express your opinions about your stay at our African Princess Beach Hotel. We are very happy to know that you have had an "excellent" vacation and that we have meet your expectations. We hope to see you again soon. Kind regards,

10/10 – Uitstekend

clare

Positief: Netheid, personeel en service
Beautiful hotel, lovely rooms, good breakfast, staff very helpful and a good location
5 nachten verbleven in december 2021
Reactie van Bakary op 6 jan 2022
Dear Guest, Thank you for taking a few minutes of your time to express your opinions about your stay at our African Princess Beach Hotel. We are very happy to know that you have had an "excellent" vacation and that we have meet your expectations. We are really happy that you had a good experience with us and this is demonstrated by your description of our facilities, our services and especially the staff. We will transmit your comments to all of them. We hope to see you again soon. Kind regards,

8/10 – Goed

Melanie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2021
Reactie van Bakary op 13 jan 2022
Dear Guest, Thank you for taking a few minutes of your time to express your opinions about your stay at our African Princess Beach Hotel. We are very happy to know that you have had an "excellent" vacation and that we have meet your expectations. We hope to see you again soon. Kind regards,

10/10 – Uitstekend

Hilmar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr schöne Hotelanlage. Etwas mehr Schatten am zentralen Pool wäre gut. Auch wenn man Sonnenschirme bekommt wäre ein Bereich mit einem z.B. verspannten Segeldach optisch und funktional hilfreich
3 nachten verbleven in november 2021
Reactie van Bakary op 5 jan 2022
Dear Guest, First of all, we would like to show you our sincerest gratitude for dedicating part of your valuable time to writing your opinion about our hotel and for trusting African Princess Beach to spend your vacations. It is a pleasure to read your positive comments about our services and we are very happy to know that we have met your expectations and your stay has been truly relaxing. We take note of your Suggestions to continue improving. We hope to have the opportunity to welcome you back to our hotel. Kind regards

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Comfy oasis in Banjul
The room was clean but the air-conditioning needs service. The place is secure but on the beach you have to deal with the overly friendly guys proposing horse rides, juice, telling you to support the locals and not listen to what the hotel told you. The hotel says nothing about the beach vendors by the way. But for a peaceful and restful stay with a clean beach and gentle sea-this hotel does the job. The breakfast could do with some creativity but again the few things they do are good. So less is more. The restaurant is 7-8/10 but they are a little slow so order ahead, go for a walk and your food will be ready. Alternatively, check out the Italian resto in front of the hotel. Pool is clean with ample space for laps and faces the ocean. Great after a long day of driving and negotiating to get on the ferry to Banjul. Btw, for the ferry, buy a ticket for your car and your passenger and calmly rebuff offers to bump you up in the queue unless you are in a hurry and then wait for the Gambian charm.
1 nacht verbleven in november 2021
Reactie van Bakary op 5 jan 2022
Dear Guest, First of all, we would like to show you our sincerest gratitude for dedicating part of your valuable time to writing your opinion about our hotel and for trusting African Princess Beach to spend your vacations. It is a pleasure to read your positive comments about our services and we are very happy to know that we have met your expectations and your stay has been truly relaxing. We take note of your Suggestions to continue improving. We hope to have the opportunity to welcome you back to our hotel. Kind regards

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location, very clean, friendly staff
Very good service but it was low season (I was there for work) so not everything was open and the menu at the restaurant was restricted. Most of the staff were lovely and helpful. A power cut on my first night from a thunderstorm was acknowledged but not really addressed until I insisted on moving rooms because my air con really didn't work properly. Signs round the pools when they are being cleaned to indicate how long you cannot use them for would be helpful. My room was excellent and very clean, the swim-up rooms are lovely. Very good location (I was working in Banjul city centre) and staff helped with arranging taxis and buying water.
3 nachten verbleven in september 2021
Reactie van Bakary op 27 sep 2021
Dear Valued Guest, Thank you very much for trusting us for your vacation. We thank you for sharing your comments on Expedia, as these help us to direct our actions towards the expectations of our customers, and they are also for us a source and tool for continuous improvement and endorsement of our commitment to meet the expectations of our Guest. We hope to see you again at the hotel in the near future. Kind regards,

10/10 – Uitstekend

Ngozi

6 nachten verbleven in september 2021