I’m giving it one star because I can’t give any less; it was a terrible experience. When we arrived at 4:30 PM, the air conditioning was set to 84 degrees. We called because we couldn't adjust the temperature, and they said they would try to fix it; we left our food in the refrigerator and went out to eat, hoping they would reprogram it. When we returned, it was still the same, and the refrigerator wasn't working either; we had to go out and buy coolers and ice to store our food. We contacted them again but only received apology messages because they couldn't find anyone to come and check it out. We all had to sleep on the ground floor because it was unbearable upstairs. Seeing that the problem wasn't being resolved, we rented another house and checked out at 2 PM the next day, with the thermostat reading 86 degrees. Their response was that they could send us a mini-fridge and that a handyman would arrive around 7:30 PM—their lack of responsibility was totally unacceptable. Only one person, Carmen, was helpful and kind; I sent her photos of the messages and the thermostat screen showing 86 degrees. Naturally, I requested a refund for what I paid for that house, especially since—as I mentioned earlier—we had to spend extra to rent another house that was, honestly, 100% better.