2/10 Horrible
Hugo F.
18 sept. 2025
Les points faibles : Propreté
Had a terrible scary experience...while my children were playing in the backyard pool area I noticed there was a utility blade...the razor blade part...and several loose sharp screws laying on the patio..in direct path with entering and exiting the lanai... thankfully no one was hurt but when I contacted the BNB breeze personnel they basically brushed me off with an apology..not only did they not accommodate me for such an oversight but then proceeded to make me feel like I was overreacting to razor blades and loose screws...there was so many other things wrong with this property..cracked and chipping concrete around the pool causing tripping hazard or hurt your toes...very dirty outside grill... slamming lanai screen door and one that didn't latch.. several insects indoors which appeared to be roaches...tree brush and old foliage covering the basketball court...putt putt area and shuttle board area..but the thing that most upset me was the lack of customer appreciation and concern... offering me no accommodations for my inconveniences.. terrible way of doing business... obviously negative reviews are not a concern..even razor blades and sharp screws are ok apparently..they did apologize and were trying to handle it "internally " at my expense..your welcome... failure on so many levels.. hopefully this review reflects their lack of concern. ironically they offer 10% discount for a repeat customers to encourage good reviews..but if you encounter razors and sharp screws.nothing
Hugo F.
Séjour de 6 nuits en septembre 2025