Vacances de Santiago de los Caballeros

I had a very disappointing experience with this hotel. I made a reservation and arrived at around 10:00 p.m., only to find that there was no one there to check me in. When I called the hotel, the person who answered simply told me that I could not stay, that I should find another place to sleep, and that I needed to contact Orbitz to request a refund. There was no apology, no attempt to help, and no effort to offer a solution. To make matters worse, the staff member I spoke with was extremely rude and unprofessional throughout the call. The property is also very difficult to find. It’s in a hard-to-reach location with little or no signage, making it unnecessarily frustrating to get there, especially at night. Based on my experience, I cannot recommend this hotel. I hope management improves both its customer service and its check-in process so other guests don’t have to go through what I experienced.

Le personnel très chaleureux, la propreté excellente, on a eu des très belles vacances. La plage était propre et clair.