6/10 Satisfaisant
David H., Redmond, WA USA
10 oct. 2023
Les points forts : Propreté
Great location but non communicative owner
The unit is decent and as described. Great location on Mallorca and close to everything. The resort setting was nice and a very close walk to town and restaurants/shopping. I would definitely stay in this area again but would NOT rent from this owner. We had problems getting into the unit at the scheduled time because the previous guests locked the keys in the unit vs. the lock box. The owner would not answer his phone, respond to email, or respond to the Whatsapp message that we got confirmation of him reading. Luckily we were able to track down a maintenance man for the complex who let us into the unit. We understand things happen but the no communication stance the owner took was unacceptable. We had concerns as there were no bed sheets on the bed nor in the unit, 1 flat pillow per person, 1 small shower towel and hand towel per person, no WIFI as advertised, 1 small roll of TP for 2 people for 3 days. It seemed very cheap, instead of inviting. The owner finally responded about 6 hrs after my first attempt to contact saying that he contacted his cleaner and everything was in order as it should be. His solution to the WIFI issue was for us to jump on the neighbors WIFI which he provided me the password for. We didn't feel comfortable as they were there and not sure if they were aware of sharing. Again, the location is great in a nice, safe complex. However, guests are given the bare minimum in hospitality items.
David H.
Séjour de 3 nuits en octobre 2023