Heiligdom Jui Tui

Stunning location ruined by appalling service, poor hygiene, and unprofessional staff Koh Yao Yai Village Beach Resort offers breathtaking views, but fails catastrophically on basic hospitality. Our family stay in a 1-Bedroom Pool Villa was severely ruined by serious service failures, persistent cleanliness issues, and exceptionally rude staff. The resort is isolated, leaving guests captive to on-site facilities. With a young child, activities are virtually non-existent beyond the pools. Hygiene and maintenance are major concerns. By day two, our room was dirty and overrun by pests. The breaking point occurred when we brought proof of the infestation—a cockroach captured in a bag—to reception. Instead of addressing the issue, four staff members openly laughed in our faces. Adding to the incompetence, the hotel gave us the wrong departure pier information, causing our next hotel’s driver to wait at the wrong location and leaving us stranded with unnecessary stress and delays. Looking at other guest reviews, it is clear these are recurring issues: poor room upkeep, fake smiles, and indifferent front-desk staff who mock guests rather than solve problems. Management has completely failed to address these structural flaws. Book somewhere that values basic hygiene, operational accuracy, and guest respect.